DMG Consulting

MARCH 8, 2019

The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% 125/seat/month takes into consideration implementation, professional services and add-ons like WFO.). Adoption Rate for the CBCCI Segment.

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

Upstream Works

JANUARY 22, 2019

It’s not just calls, email, and chat – increasingly, we are seeing a demand for SMS, social, co-browsing, self-service, AI & bots, video, and more. Upstream Works for Finesse is an omnichannel agent desktop. When we say omnichannel, we mean it. Customer Journeys, Data Integrations and Business Value.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 8×8 Overview 8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. Call recording – Record and monitor agent calls to improve quality and performance.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. However, less than one-third of companies offer self-service options such as a knowledge base. Traditional customer support models will not cut it.

Management 52

Management CRM Analytics Customer retention 52

JustCall

FEBRUARY 13, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10 10 Trustpilot– 4.4/5 5 Capterra– 4.1/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 72

APIs Healthcare SaaS Engineering 72

Cisco - Contact Center

JANUARY 27, 2020

Our AI-enabled self-service capabilities, built with Google Dialogflow, leverage AI and NLU to improve experiences for both agents and customers. It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services. What’s Next?

Contact Center 73

Contact Center contact center solutions Enterprise Cloud contact 73

aircall

MAY 3, 2021

Salesforce, a company founded for the express purpose of providing SaaS services, developed a CRM platform that enables marketing, sales, eCommerce, and support teams to work as a single unit. As a cloud-based service, teams can work from any location and still access and share notes and customer data.

voip 62

voip Interactive Voice Response CRM Call Center 62

Natalie Petouhof

FEBRUARY 5, 2016

Among the latest advancements to the T elligent Community a re the new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model.

APIs 40

APIs Self service Analytics SaaS 40

Babelforce

NOVEMBER 30, 2022

Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements. Application Programming Interface (API). An API is an application programming interface. Technology. Automatic callback. Private Branch Exchange (PBX).

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

JustCall

MARCH 10, 2023

JustCall JustCall is among the best Ucaas services on the market with its package of essential unified call features. Ideally, an API is a necessary tool to have with the UCaaS solution. If the vendor does not provide an API or integration module, then it should at least support third-party bridges like Zapier.

voip 40

voip APIs contact center solutions Contact Center 40

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. As JustCall offers up to 25% savings over Aircall, it clearly scores across all plans and payment modes.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. With Security Lake, you can get a more complete understanding of your security data across your entire organization.

Best practices 120

Best practices Government Engineering Accountability 120

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk.

voip 52

voip Enterprise Interactive Voice Response CRM 52

AWS Machine Learning

NOVEMBER 22, 2023

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. Reserve your seat now! Reserve your seat now!

Engineering 108

Engineering Best practices APIs Government 108

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. India has seen exponential growth in SaaS investments in the last decade. This article will help you –. IBSFintech. Freshworks.

SaaS 11

SaaS Finance CRM Analytics 11