Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Reporting/Analytics. Analytics & Reporting. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Chatbot activity analytics. Knowledge-base integration. Omni-channel (email, chat, voice, social).

Chatbots 126

Chatbots APIs Surveys Analytics 126

JustCall

APRIL 3, 2023

Some platforms offer video conferencing and messaging too. With features like IVR and reporting/analytics to boost performance, the right communication system is the key to success. It offers real-time dashboards and performance analytics to monitor agents’ performance and identify areas for improvement. G2 Rating: 4.2

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

JANUARY 31, 2023

Powered by AI, Dialpad doubles up as a unified communications platform that offers text messaging, VoIP calling, and video conferencing tools. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 323/SIP room systems. per month/per license Cloud Business : $19.99

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Conversations can jump around quite often A quick way to share files like pdf, jpg, videos, etc. It offers video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP

voip 52

voip Enterprise Interactive Voice Response CRM 52

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

APRIL 18, 2023

Analytics & Reporting (Real-time and Historical) Real-time call analytics offers you a holistic performance review of your sales call center agents , from the number of outbound calls per line/day/department/agent to average on-call time and more. Navigate your pitch accordingly to address what the prospect wants and needs.

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API). These features facilitate more autonomous tasks.

Coaching 52

Coaching Sales Chatbots Analytics 52

Comm100

MAY 13, 2019

A robust, modern live chat program empowers customers to connect with companies through rich media like audio, video, and co-browsing, giving agents the choice to choose the right media to convey information in the quickest and easiest way. Live chat takes care of this by seamlessly integrating into any technology stack with its flexible API.

CRM 52

CRM Finance APIs Benchmark 52

Enghouse Interactive

OCTOBER 21, 2020

As noted in the 2019 Dimension Data Customer Experience (CX) Benchmarking report: 88% of contact center decision-makers expect self-service volumes to increase over the next 12 months. These interactions will become longer – so traditional productivity measurements and benchmarks will no longer be relevant and will have to be redefined.

Self service 76

Self service Contact Center Benchmark Chatbots 76

AWS Machine Learning

SEPTEMBER 13, 2022

Medidata’s AI team combines unparalleled clinical data, advanced analytics, and industry expertise to help life sciences leaders reimagine what is possible, uncover breakthrough insights to make confident decisions, and pursue continuous innovation. Your model can then be consumed by client applications through a real-time invoke API request.

Engineering 68

Engineering APIs Benchmark Management 68

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 97

Engineering Accountability Construction APIs 97

SmartKarrot

JANUARY 6, 2022

In-depth analytics – for giving an in-depth understanding of KPIs ( Key Performance Indicators ) and the representatives’ performance. In-depth Analytics – analyses agents’ performance and finds ways to improve them. The salient features of CallHippo Coach that make it one of the best choices includes –. Salient features. includes –.

Coaching 10

Coaching SaaS Benchmark Feedback 10

SmartKarrot

SEPTEMBER 22, 2022

Once you have a benchmark that can be decided according to the industry you are in, measuring your NPS frequently will help you to monitor and track progress to avoid a high churn rate and improve retention. Built-in analytics means you can share data across various channels for effective communication with your team.

Surveys 10

Surveys Feedback Benchmark APIs 10