ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Amy explaining the concept of a force field analysis: “Think about what’s keeping you in your chair. Amy Manning , VP of Customer Success, LawGeex. Be a good (not perfect) example for your Customer Success team. “We

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

ChurnZero

JANUARY 15, 2021

Customer Success teams rose to the challenge of retaining customers during a global health and economic crisis. For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. Ed Powers , Customer Success Consultant. Adam Binder , Founder, Creative Click Media.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Amity

JULY 4, 2017

From outcome metrics, to usage data, to engagements – there’s a lot of data out there to indicate how healthy your customer truly is. Yet, if you think you’re getting a full picture of your customer, but you’re not asking them exactly how they feel, you’re missing the point.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66

JustCall

APRIL 5, 2023

What is customer success software, and why use it? Key features Segmenting customers Product engagement Customer monitoring and profiles Prediction features Reporting and dashboards Tools for importing and exporting data Customizable Account-based engagement G2 rating: 4.3 out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

ChurnZero

JUNE 28, 2019

The same can be said when it comes to the complex nature of many B2B SaaS products. Customer retention is becoming a top-of-mind KPI in boardrooms around the world, and even the smallest errors can have profound impact on your bottom line. In today’s hyper-competitive world, customer advocacy is more essential than ever.

B2B 49

B2B B2C Entertainment Customer advocacy 49

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Her mission is to help customers get their desired value and results through SaaS solutions and succeed.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Foster and drive a culture of customer-centricity across the company.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3