Airlines Banking Consulting Sales 
Beyond Philosophy
OCTOBER 7, 2021
Many organizations drive their actions to suit quarterly reporting, sales figures, and profits for this year and, as a result, don’t think long term. Wells Fargo is a big retail bank in the U.S. Airlines have this a bit, too. Many times, you fly an airline even when you don’t like them.
Beyond Philosophy
MARCH 31, 2015
Both quotes seem to apply to what is currently transpiring with retail branch banking, and where it seems to be trending. Banks can’t quite make up their minds about what branches are supposed to be. The largest banks appear to be all about building branch relationships through technology. Are they both? Are they neither?
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Beyond Philosophy
MARCH 31, 2020
I’ve received a number of messages from airlines, hotel chains and travel site CEO’s about all the measures they are taking, the policies they are changing, etc. A friend of mine told me, he received a text message from his bank that he’ll be charged for some supplementary medical insurance contract he signed 3 years ago.
Customer Guru
APRIL 10, 2018
Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. Circumstances forced me into retail banking in Dubai. I returned to Dubai and joined an elevator company.
Beyond Philosophy
JUNE 11, 2015
Walmart, has been considering development of its own ‘house’ bank, which would provide even more customer data. What Publix does, instead of loyalty cards, is try different alternative approaches to build sales. Some retailers do more than emphasize the sales and service fundamentals. Like Tesco is already doing in the U.K,
Skybridge
APRIL 6, 2020
Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hours long wait times, hearing recorded messages saying help is currently unavailable. Some of the most-needed services, such as banking and health-care, involve especially sensitive information. The American Express Co.
Skybridge
MARCH 30, 2020
Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hours long wait times, hearing recorded messages saying help is currently unavailable. Some of the most-needed services, such as banking and health-care, involve especially sensitive information. The American Express Co.
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