CSM Magazine
FEBRUARY 10, 2021
Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives. . The new Columbus portal allows businesses to avoid the effort, costs and risks of using an internal or external web development team to create their own self-service portal from scratch.
TechSee
DECEMBER 21, 2020
Whether it’s a chain store, grocery store, or a vending machine in a gas station, keeping items stocked and accounted for and tracking what sells is a time-consuming and continuous undertaking for CPG companies. How AI enables self-service in CPG inventory management. All it takes is a smartphone camera.
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Noble Systems
JUNE 26, 2020
The IVR system then uses routing rules to send the call to either an agent or a self-service application. With Cloud IVR, contact centers have a lower cost of entry and can eliminate daily maintenance and upgrade requirements and valuable data center real estate. Is Cloud IVR Right for Your Business?
Hodusoft
APRIL 17, 2024
As per a research by SQM Group, self-service first call resolution ( FCR ) rate is 74%, and those who opt for a self-service option prefer it to an IVR used to navigate callers to agents for issue resolution. Higher FCR Did you know that auto attendants’ FCR rate is the highest among all contact channels?
DMG Consulting
SEPTEMBER 7, 2023
These technologies vastly improve the accuracy, flexibility, and usability of most WFM modules, including forecasting, scheduling, intraday management, long-term planning, self-service, and handling of vacation and change requests—paid time off (PTO), overtime, voluntary time off (VTO), schedule swaps, etc.
Callminer
AUGUST 1, 2017
Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.
3CLogic
APRIL 6, 2021
In Narayana’s view, one of the biggest transitions in 2020 — the shift to remote work — is also one of the biggest opportunities for the customer service industry. “25% 25% of an organization’s cost is their real estate,” says Narayana. Visit 3CLogic to learn how you can leverage NLP and an array of voice self-service solutions.
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