The ROI of Contact Center Benchmarking
Transparent BPO
MARCH 11, 2020
A contact center may look at trends for two, four, or even six metrics, but a good trend does not good performance make. ” In comparing an organization with a valid external peer group, benchmarking not only looks at specific metrics but also an aggregate. “But take inbound or outbound sales, for example.
Let's personalize your content