legal Accountability Meeting SaaS Sales 
Totango
APRIL 24, 2020
Rather, customer retention for SaaS enterprises is a result of the customer experience. The continued growth of the SaaS model, led by the multi-billion-dollar successes of B2B giants Microsoft and Salesforce , reflects a more responsive relationship between customer investment and ROI. 6 SaaS Customer Retention Best Practices.
ChurnZero
JULY 21, 2020
IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. Using multiple spreadsheets on a shared drive to track a customer post-sale. With CRMs, product usage ends as soon as the sale is done. Keep customer momentum alive post sale.
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ChurnZero
JUNE 3, 2022
To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. You Mon: Accountability. You’re accountable every day, every month, every year. However often your renewal cycle is, you’re accountable. The tension between sales and Customer Success.
ChurnZero
JUNE 3, 2022
To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. You Mon: Accountability. You’re accountable every day, every month, every year. However often your renewal cycle is, you’re accountable. The tension between sales and Customer Success.
Amity
JUNE 24, 2018
In the SaaS world, people aren’t looking to buy a product once and move on. This is where customer-centric thinking plays a critical role—it ensures that your customers are at the front of your organization from product development to the post-sales process. How Product puts themselves in the customer’s shoes.
JivoChat
FEBRUARY 22, 2023
Step 3: Agree on legal contracts and payment terms. Before signing a legal contract, ensure that it covers all aspects of privacy & security measures (mainly when dealing with sensitive data) and other crucial details like indemnification clauses. ’ Once you’re done, you can begin setting up meetings.
ClientSuccess
JULY 1, 2019
While a CSM may be ultimately responsible for retaining and growing his or her accounts, most organizations are on a mission to serve the end customer, and therefore every department – from Finance to HR to Marketing to Product Development – should hold responsibility to some degree for customer success.
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