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Building Your Best Culture in 2019

CX Accelerator

The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? What are the goals/KPI’s that everyone is accountable for? What a fantastic question! They have a free or paid version.

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13 Customer Success Manager Skills to Look for When Hiring

Totango

Below we’ve compiled a list of 13 of the most important customer success skills to look for in a CS manager. 13 Important Customer Success Manager Skills: Top traits to look for in a customer success manager include: Empathy. Relationship management. Time management. Management ability.

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Assessment for Almost-Automatic CX Excellence

ClearAction

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Adopt: how managers adopt CX insights determines their commitment to almost-automatic CX excellence.

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What Are the Best Job Titles for Sales and Business Development?

Andrew Mcfarland

As an Account Executive (AE), you’ll work to connect qualified leads with account executives. An Account Executive must measure pipeline revenue, velocity, and close rates. For example, account executives can find hidden gems within the customer base and recommend products based on their needs.

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7 Online Management Courses

JivoChat

This course will encourage you to exercise your self-control while still expressing yourself authentically. How to Manage and Influence your Virtual Team Many companies have adopted the work remotely system, therefore managers need to know how to lead their team without being physically present. Workload: 4.5

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Your Sales Managers Are Too Busy to Read This

Integrity Solutions

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise. by Bruce Wedderburn.

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What to Do During a Week Full of Distractions

Toister Performance Solutions

This is where you review your entire time management system and look for loose ends. You'll need a LinkedIn Premium or Lynda account to get started, but 30-day trials are available. A useful suggestion for weeks like this is to do a system reset. Another option is the daily email format.