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12 Tips to Find Time for Coaching

Contact Center Pipeline

You wouldn’t exercise just once in a lifetime and say that you were done. Coaching helps develop your agents’ skills. Done right, it also improves morale and employee retention. However, coaching needs to be done on a consistent basis. The same is true […].

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13 Customer Success Manager Skills to Look for When Hiring

Totango

Below we’ve compiled a list of 13 of the most important customer success skills to look for in a CS manager. 13 Important Customer Success Manager Skills: Top traits to look for in a customer success manager include: Empathy. Relationship management. Time management. Management ability.

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Most Useful Study Hacks for Effective Learning

CSM Magazine

And even if you are not actively studying – you can still spend time there browsing through its blog that has a lot of useful advice on how to enhance your college experience. Most students struggle with their time management and keeping up with their tasks. Physical Exercise. Productivity Apps.

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Remarkable Inbound Call Center Sales Techniques and Training

JustCall

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. You’ll be surprised to know that training is not simply restricted to ‘troubleshooting.’

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Five customer service tips for people with ADHD

Toister Performance Solutions

There are three general types: Inattentive Hyperactive Combined Many common ADHD symptoms spell danger for someone who works in customer service: Lack of focus Hyperfocus (this makes it hard to notice your surroundings) Poor time management Weak impulse control Poor emotional regulation You can read more about ADHD and common symptoms here.

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Building Your Best Culture in 2019

CX Accelerator

Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. She even includes several exercises in the book. If people do abuse it and it’s failing out of balance, they need to be coached up or coached out. From Erica Marois: I like Karin Hurt’s Book Winning Well.

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7 Online Management Courses

JivoChat

This course will encourage you to exercise your self-control while still expressing yourself authentically. You will be able to identify the signs of high and low emotional intelligence in yourself and those around you. Besides, you will learn how to take control of your relationships at work and create rewarding partnerships. Workload: 4.5