ChurnZero

JUNE 12, 2020

If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Who ensures the renewal process happens for all your accounts?

SaaS 80

SaaS Metrics Customer retention Analytics 80

SmartKarrot

SEPTEMBER 12, 2022

Every company hires an account manager, especially in SaaS. The account manager is one who needs to be responsible for the everyday management of the customer’s account and business with the company. Account Manager Responsibilities in 2023. Like what you are reading?

Accountability 10

Accountability Management SaaS Upselling 10

Kayako

MARCH 21, 2022

There are measurable steps companies can take to improve customer service. Investments in customer service can boost brand loyalty and revenue growth. One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. Kayako’s Single View.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

Education Services Group

JULY 20, 2021

As much as you automate to the customer, consider automating activities to your CSMs. Scheduling/automating QBRs and touchpoint tasks can be simple ways to help time manage accounts so the CSM doesn’t have to comb through their full account list each day or week.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Time management.

Management 91

Management Upselling Coaching Best practices 91

CustomerSuccessBox

MARCH 10, 2022

It is all possible with the planned client success strategies having the sole intention to yield a good client experience and to increase the number of sales. How to become a client service manager? This role expects a candidate with a bachelor’s degree in accounting or business management to get selected.

Management 52

Management Upselling B2B Sales 52

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Naturally, businesses will want to rely on customer loyalty for sustainable growth and profitability. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52