SmartKarrot

APRIL 18, 2022

Role: Director of Customer Success Location: New York, United States (Hybrid) Organization: Fireblocks As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 20, 2022

Account management. You’ll manage a portfolio of key customers to ensure they are successful. You’ll hold recurring meetings, handle client requests, and monitor account health. You’ll strategically expand relationships with the existing customers. Develop and execute on account/success plans.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

SmartKarrot

AUGUST 4, 2020

You will be the primary point of contact throughout the customer lifecycle, develop relationships with key stakeholders and maintain a focus on driving business value from onboarding through renewal. Identify upsell and cross-sell opportunities by introducing new products and features that will drive additional value for the customers.

Upselling 10

Upselling Customer advocacy Accountability Enterprise 10

SmartKarrot

FEBRUARY 17, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: Enthuse As a Customer Success Manager, you will provide sector-leading relationship management to your portfolio of the largest accounts. Manage churn risk and identify upsell opportunities.

Customer advocacy 19

Customer advocacy Upselling B2B SaaS 19

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

DECEMBER 2, 2021

Without a customer success playbook tool, you cannot use existing best practices. With playbook tools, you can repeat customer success instances. You can boost efficiency and repeat tasks, set triggers, and increase customer advocacy. You can understand why churn occurs with customer success playbooks.

Best practices 10

Best practices Customer advocacy Accountability Upselling 10

SmartKarrot

JANUARY 8, 2021

Execute on objectives and grow their footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. Build a passionate, high-performing, customer-focused team focused on proactively driving success, adoption, usage, and retention. Net Promoter Score).

Customer advocacy 10

Customer advocacy Upselling Metrics Education 10

Totango

JULY 19, 2021

Customer advocacy. Customer support. Not only will your customer success team solve customers’ problems, but they will also help customers have a voice within your company by sharing and acting on their feedback. How you segment customers can help with your division of labor and team structure.

Upselling 123

Upselling Feedback Surveys Customer advocacy 123

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

OCTOBER 12, 2022

But how can you assess the current state of your B2B customer experience and figure out how to effectively target and make changes so that your clients are happier and more devoted? Customer account journey for B2B organizations can help with this. . What is a customer account journey? So, let us get started.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

OCTOBER 13, 2022

However, many companies have different strategies and approaches when it comes to who should own/lead account expansion and how involved CSMs should be. In essence, your current customers spend more than they did the previous month. You could offer them an extra set of features for the current product or service (aka an upsell).

Accountability 10

Accountability Management Upselling Customer advocacy 10

ChurnZero

OCTOBER 12, 2021

With ChurnZero, they were able to assign a customer health score to each of their clients to gain a better line of sight on accounts at a higher risk of turnover. One of the biggest immediate impacts the team saw was changes in the customer health score after onboarding. Advocacy Hero – Affise.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

ChurnZero

OCTOBER 12, 2021

With ChurnZero, they were able to assign a customer health score to each of their clients to gain a better line of sight on accounts at a higher risk of turnover. One of the biggest immediate impacts the team saw was changes in the customer health score after onboarding.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. These reasons give a glimpse of why creating and proving customer value is extremely important. Anticipate customer needs. Be proactive.

Upselling 52

Upselling Feedback Customer advocacy B2B 52