Beyond Philosophy

MAY 31, 2016

Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. Employee Engagement: Putting the Cart Before the Horse?

Customer advocacy 279

Customer advocacy Chief Customer Officer Employee engagement Consulting 279

ijgolding

FEBRUARY 5, 2018

Although I was studying accounting and finance at the time, I started out in sales and marketing. It did not take long for me to start becoming interested in the customer service elements of the business. After a while, my role developed more down the sales route, looking after relationships with retailers.

Customer centricity 105

Customer centricity Customer advocacy Marketing Finance 105

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. To meet these goals, the team knew they needed to better understand each customer’s objectives and pain points.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

SmartKarrot

APRIL 18, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Client Success Manager, you will handle a portfolio of enterprise merchant accounts to develop strategic, long-term business relationships. Deliver a proactive customer strategy to drive merchant adoption, satisfaction, and revenue growth.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

APRIL 7, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS. Role: Customer Success Manager. Apply here: [link]. Organization: Adyen.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

NOVEMBER 20, 2020

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Partner with Sales, Technical Client Services, Product, and other teams across the globe to deliver an exceptional customer experience to IAS users. Apply here: [link].

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10