Accountability Coaching Morale Scripts 
Balto
JUNE 23, 2022
“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Horizon CX
FEBRUARY 29, 2024
Impact on Employee Morale: Perfunctory service doesn’t just affect customers—it also takes a toll on employee morale. Overall, the implications of perfunctory service are far-reaching and can have detrimental effects on customer satisfaction, loyalty, brand reputation, employee morale, and business growth.
Tethr
JANUARY 30, 2020
Script adherence Proper greeting Required closing Compliance (proper authentication, retrieval of account number, disclosure statement) Skills & behaviors (professionalism, empathy, subject matter expertise, confidence, friendliness). Here are some points they are ticking off their boxes. Biases make any data less actionable.
JustCall
MARCH 9, 2023
Such an incentive can boost their morale. Having such a success script at their disposal will call for lesser supervision from their managers. The resulting autonomy would boost their confidence, inspire accountability, and encourage them to bring their A-game on. What are the benefits of customer service training for employees?
Calltools
SEPTEMBER 1, 2021
During these training sessions, coach agents on call scripts and customer service. Your agents will be able to access customer information at any point, and will no longer have to spend additional time writing notes in the customer’s account. No matter how much experience an agent has, they need to be an expert in your brand.
JustCall
DECEMBER 7, 2022
Sales call reporting can also create a good foundation for training and coaching, as it encapsulates best practices and performance. Supplements Training and Coaching. Creates More Accountability. While there are multiple ways to do it, a lot of times, extra monitoring can create a negative impact on your people’s morale.
Expert insights. Personalized for you.
52 
Let's personalize your content