SmartKarrot

MARCH 10, 2022

Ensure retention of key clients and growth of their accounts. Identifying blockers to account growth and client development and communicating them to the business. Consistent monitoring of key accounts to ensure retention, mitigate at-risk accounts and nurture the pipeline for existing client growth.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

SmartKarrot

NOVEMBER 11, 2021

Role: Senior Director, Customer Success Location: Remote, New York, NY, US Organization: Culture Amp As a Senior Director of Customer Success, you will execute and optimize the customer journey for the North America (NA) Named Accounts segments establishing a scalable strategy for driving adoption and growth across the customer base.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

SEPTEMBER 23, 2022

Improve the processes to coordinate with technical support and services team to drive overall customer health. Set account growth goals and drive results. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Apply here: [link].

Technical Support 15

Technical Support Education Customer retention Accountability 15

SmartKarrot

APRIL 3, 2023

Increase product adoption by collaborating directly with frontline support staff, offering proactive product training about AI and Conversation Design best practises, and serving as a strategic consultant as they install and enhance their solution. Sales staff should be coached and given competitive intelligence training.

Technical Support 15

Technical Support Accountability SaaS Coaching 15

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

NobelBiz

MAY 16, 2023

24/7 Support and Reliability : Reliable customer service and technical support from your hosted contact center provider are vital to ensure smooth operations and minimize downtime. By setting high standards and holding agents accountable, companies can build trust and credibility with their customers.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

SmartKarrot

JULY 14, 2021

Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. This is a “player/coach” role by design. Support team’s post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

NobelBiz

MAY 16, 2023

24/7 Support and Reliability : Reliable customer service and technical support from your hosted contact center provider are vital to ensure smooth operations and minimize downtime. By setting high standards and holding agents accountable, companies can build trust and credibility with their customers.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

SmartKarrot

FEBRUARY 10, 2021

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Identify new sources of consulting services revenue. Ensure all account issues are quickly resolved.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Client support and issue resolution. Onboard and train new customers on the solution.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

DECEMBER 3, 2020

Apply here: [link] Role: VP, Customer Success, Enterprise Location: Remote, San Francisco Bay Area Organization: ON24 As a VP, Customer Success – Enterprise, you will manage and provide escalation and support for Directors and CSMs in your group. Provide technical support through phone calls, email tickets, and online chat.

Enterprise 10

Enterprise Technical Support Accountability Coaching 10

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Make customers successful by providing high-quality technical support and service.

Education 3

Education Technical Support Upselling Advertising 3

NobelBiz

MARCH 23, 2022

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. Jason Cutter, CEO of Cutter Consulting Group. Coaching, recording, and other on-the-spot solutions There are numerous ways to boost your ROI with today’s call center technologies.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Prior to Gainsight, Kellie led account management and partner management teams at ADP, yet always had a passion for Customer Success. “I Kristen Hayer – Founder & CEO, The Success League.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64