What it takes to succeed in a new SaaS market with ChurnZero CEO You Mon Tsang
ChurnZero
JUNE 1, 2022
The CSMs were managing 150 accounts each and all they had was Salesforce, their email, and a phone. That was really a flaw in the way we thought about managing our customers and managing our SaaS businesses.”. The hope is also making the CSM’s daily job easier with automation, with better metrics and that brings joy.
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