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What it takes to succeed in a new SaaS market with ChurnZero CEO You Mon Tsang

ChurnZero

The CSMs were managing 150 accounts each and all they had was Salesforce, their email, and a phone. That was really a flaw in the way we thought about managing our customers and managing our SaaS businesses.”. “In If it’s a B2C company, it’s the experience of using the product for the first time. Go get them.

SaaS 98
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Three Steps to a Winning B2B Customer Experience Plan

Totango

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. B2B customer experience differs from B2C customer experience in several important ways. Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts.

B2B 108
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B2B Customer Service vs. Customer Success

Totango

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. What is B2B Customer Service? Lost passwords.

B2B 92
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What it takes to succeed in a new SaaS market with ChurnZero CEO You Mon Tsang

ChurnZero

The CSMs were managing 150 accounts each and all they had was Salesforce, their email, and a phone. That was really a flaw in the way we thought about managing our customers and managing our SaaS businesses.”. “In If it’s a B2C company, it’s the experience of using the product for the first time. Go get them.

SaaS 52
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Differences between Key Account Management and Customer Success

Kapta Customer Success

The terms Key Account Management and Customer Success are often used interchangeably within organizations. Key Account Management Versus Customer Success. The goals of both Key Account Management and customer success are to retain and build relationships with customers. Relevant Industries.

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How Lean Principles Apply to Digital Technology, Sales and Customer Experience

Cincom

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. B2B companies, needing to catch up with B2C, have started offering similar experiences, but in a slightly different way.

Sales 99
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How to increase net revenue retention with Customer Success qualified leads (CSQLs) and strategic operations

ChurnZero

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C.

B2C 97