What it takes to succeed in a new SaaS market with ChurnZero CEO You Mon Tsang
ChurnZero
JUNE 1, 2022
The CSMs were managing 150 accounts each and all they had was Salesforce, their email, and a phone. That was really a flaw in the way we thought about managing our customers and managing our SaaS businesses.”. “In If it’s a B2C company, it’s the experience of using the product for the first time. Go get them.
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