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Upgrade to Dash 5.0 Is Coming!

VirtualPBX

For many years, Dash users were only able to use VoIP phones, our VirtualPBX Softphone , and the VirtualPBX Web Phone to handle inbound calls in our ACD Queues and ACD Queues Pro features. With every call you make or receive, digital information passes through some part of the VirtualPBX API. The upgrade to Dash 5.0

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The Top 5 Vonage Alternatives: Which Is the Best?

aircall

While it’s a long-established VoIP brand, its broad appeal might not lend it the specialization and feature-driven focus that your business needs. Vonage is a brand that has been around since before the VoIP industry even existed. Why Is Vonage One of the Most Popular VoIP Platforms? . Ease of use. Third-party integrations.

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Customer Service Automation: VirtualPBX Webhooks & Zapier Integrations

VirtualPBX

Track Team Activity with Webhooks & Zapier Webhooks are an HTTP-based callback function that allows lightweight, event-driven communication between application programming interfaces (APIs). These are assigned to the VirtualPBX agent that took the call and associated with the customer account and caller to keep a helpful history.

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Maximizing Business Efficiency with Advanced Call Logging Techniques

NobelBiz

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. This information facilitates performance analysis, accountability, and targeted training and coaching for agents.

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Using Voice Communication to Create Lasting Customer Impressions

aircall

1995 — VoIP (voice over internet protocol) technology was invented to enable human voice communication over the internet in real-time. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Voice tone accounts for 38% of communication.

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New 2021 Business Phone Plans Lineup

VirtualPBX

We are happy to announce this month that we have made some important changes to our VoIP plans. In addition, Amazon AWS External Storage is now available, and you can use the VirtualPBX API to build custom applications that manage your phone system. This review will show you an overview of the updates we have made.

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UCcaS,CCaaS,CPaaS – Everything You Need to Know

Hodusoft

The vendors of CCaaS build different products on APIs (Application Programming Interfaces) that work across several operating systems and Internet browsers. CPaaS vendors provide users with different APIs and code snippets to add to the environments of the cloud-based platforms. UCcaS, CCaaS, CPaaS - Everything you need to know.

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