CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. The y-axis shows the average revenue per account (ARPA) per year. A churn you never accounted for, churn which is eating your portfolio like a termite.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

JustCall

APRIL 20, 2023

For instance, CloudCall tool is an intelligent phone system that seamlessly integrates calls and chats directly into your CRM. Features You should select an application that has basic features such as: Call recording Call routing Analytics Integration with other business software, etc.

voip 52

voip CRM call center software Interactive Voice Response 52

aircall

FEBRUARY 26, 2018

2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume. Integrations: 19/ 20. We are very serious about integrations.

call center software 59

call center software Call Center First call resolution Technical Support 59

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Industry-Leading CRM. SalesForce.

CRM 42

CRM Enterprise SaaS Marketing 42

JustCall

APRIL 5, 2023

Users can leverage innovative features such as call software, virtual numbers, SMS campaigns, native CRM integrations , and much more at just $30 per user. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. This feature enables smaller group discussions easily.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Liveops

JANUARY 25, 2019

Automate your retail marketing campaigns with Oracle’s email creation tool—integrated with virtually all eCommerce platforms. Schedule and syndicate social media posts for multiple platforms and accounts in advance with just a few clicks. Manage all your sales and customer interactions in one, powerful CRM. Salesforce.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

SmartKarrot

JULY 8, 2020

Personalised and unique product experience has become the SaaS selling point. It was at a time when SaaS companies were spending considerable time pouring over features and pricing of Customer Success tools that Aptrinsic, a product-led growth solution with analytics prowess and in-product engagements hit the market.

SaaS 10

SaaS Analytics APIs Enterprise 10

SmartKarrot

JANUARY 22, 2021

The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. This was succeeded by various Marketing Automation Platforms (MAPS) , which were mainly designed to gel up well with the CRM systems. Did you know that only 25% of the SaaS trial users convert to subscribers? SaaS and Mobile Apps.

SaaS 10

SaaS Customer centricity CRM Analytics 10

JustCall

JULY 20, 2022

You can add it to your CRM and save up to 12hrs/week per rep with 100+ integrations. Voice and Call Management: Call Forwarding Call On Hold Call Routing Cloud PBX Phone Number Extensions Conference Calls Screen Sharing HD Video Conferencing Business Call Management Call Center Analytics. Top Features of JustCall. Image Source.

voip 10

voip Interactive Voice Response Enterprise APIs 10