CCNG
MARCH 6, 2024
There are many types of AI, however, 95% of AI is being utilized effectively and most of the innovation in the contact center is based on Generative and Analytical. Analytical AI analyzes large amounts of data and processes quickly, sometimes in real-time, and creates actionable insights from that data.
AWS Machine Learning
FEBRUARY 2, 2023
With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Furthermore, we looked at the probability of a touchdown and probability plots to evaluate calibration.
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Playvox
JANUARY 25, 2024
Workforce optimization tools automate the operational performance management processes, providing added muscle to workforce management (WFM), quality management (QM), agent coaching , analytics, and reporting. Contact centers need to account for additional variables, such as agents who specialize in specific and/or asynchronous channels.
Expivia
OCTOBER 14, 2020
You Say No to Calibrations or Monitoring. You need to have the resources available to hold your call center partner accountable if your customers are dissatisfied. You need to have the resources available to hold your call center partner accountable if your customers are dissatisfied. It is important for you to listen in.
NobelBiz
APRIL 3, 2023
Customer satisfaction is calculated in percentage terms by taking into account the number of consumers retained by a business at the completion of a given period. Some other mistakes that we often see are skipping calibration, not training coaches properly, and overwhelming those who monitor and coach.
AWS Machine Learning
OCTOBER 5, 2022
We explored nearest neighbors, decision trees, neural networks, and also collaborative filtering in terms of algorithms, while trying different sampling strategies (filtering, random, stratified, and time-based sampling) and evaluated performance on Area Under the Curve (AUC) and calibration distribution along with Brier score loss.
CustomerSuccessBox
MAY 6, 2021
For example- In the case of renewals, the account would automatically get enrolled in a renewal playbook, they’re supposed to make sure the playbook for the account gets completed in X days. The CSM for the account explains the plan . Step 5- Configure engagement analytics . Step 2 – Project Readiness.
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