The Northridge Group
NOVEMBER 10, 2023
Fortunately, organizations can use the digital ecosystem to their advantage and enhance patient acquisition capabilities with data analytics. The healthcare data analytics market has been growing at a 1 5.3% billion by 2030. This market has been experiencing such rapid growth for one reason: data analytics works.
Hodusoft
JANUARY 3, 2024
Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. billion by 2030. CCaaS is the acronym for Contact Center as a Service. What is CCaaS? The idea of CCaaS started in the early 2000s.
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Hodusoft
MARCH 13, 2024
Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. billion by 2030. BPO contact centers are equipped with specialized knowledge in financial products and services. percent from USD 90.57
Balto
FEBRUARY 6, 2023
With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.
Balto
OCTOBER 31, 2022
With contact center turnover nearing 50% year-over-year, a lot of attention is given to how and why employees leave their place of work — and not enough is given to how they begin their time in the workforce. Supervisors are the contact center’s superpower if you unleash them. Use Onboarding to Get Personal.
NobelBiz
MARCH 12, 2024
Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion by 2030, with a CAGR of 16.6%. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. billion in 2023 to $52.54
Calabrio
OCTOBER 19, 2022
The Digital Transformation of the Contact Center Is Still Happening. The modern contact center has radically changed within the last few years with a surge of companies switching to cloud services. What will the demands of the contact center be in 2030?
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