Cisco - Contact Center

JANUARY 18, 2024

We are thrilled to announce that Cisco Secure Equipment Access was named “IoT Security Innovation of the Year” in the 2024 IoT Breakthrough Awards. As customers are modernizing their industrial net… Read more on Cisco Blogs

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Cisco - Contact Center

JANUARY 29, 2024

As we stride confidently into 2024, Cisco’s commitment to fostering a mutually beneficial partnership with our esteemed global partners remains unwavering. The past year witnessed the remarkable p… Read more on Cisco Blogs

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Engineering 52

Cisco - Contact Center

DECEMBER 13, 2023

As we enter 2024, we are… Read more on Cisco Blogs As we wrap up 2023, it is a great time to reflect on the current state of technology in state and local governments and look ahead to the priorities for the coming year.

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Government Technology Transportation 73

Cisco - Contact Center

JANUARY 24, 2024

The National Retail Federation (NRF) just hosted its 2024 show at the Jacob K. Javits Convention Center in New York City over the MLK long weekend. Kaleigh Bisconti and Brian Domine from the Cisco… Read more on Cisco Blogs

Technology 52

Technology 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Among its standout features is the Preview Dialer.

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call center software Call Center Interactive Voice Response Contact Center 59

SmartAction

JUNE 27, 2023

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Gradient Text The Pitfalls of Waiting Until 2024 Still considering a delay? Watch Now BLOG What is Conversational AI?

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Contact Center Virtual Agent Agent burnout Self service 80

Cisco - Contact Center

MARCH 29, 2024

It was a fantastic opportunity to connect with customers and partners as we unveiled a series of groundbreaking collaboration… Read more on Cisco Blogs What an action-packed week we have had at Enterprise Connect!

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Enterprise Contact Center 73

Cisco - Contact Center

APRIL 10, 2024

We discussed the notion that… Read more on Cisco Blogs Several years back, I had an insightful conversation with Josh Stinehour, Principal Analyst at Devoncroft Partners, about the state of innovation within the media sector.

Entertainment 85

Entertainment 85

Cisco - Contact Center

APRIL 17, 2024

We’ll be showcasing new capabilities that will give security teams even more insight, a… Read more on Cisco Blogs Cisco XDR is a leader in providing comprehensive threat detection and response across the entire attack surface.

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Cisco - Contact Center

APRIL 12, 2024

Join the competition of a lifetime on May 2, 2024. Hard work and the desire to push oneself… Read more on Cisco Blogs Where alumni who had the spark to train hard can compete on the grandest stage of all: the Cisco-Athlon.

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Cisco - Contact Center

FEBRUARY 14, 2024

Cisco Live EMEA 2024 is now in the books—what an incredible four days! Our partners are i… Read more on Cisco Blogs The atmosphere was alive with the anticipation of the innovation and opportunity that lies ahead of us.

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Management 105

NobelBiz

MARCH 3, 2020

Several recent studies show the contact center market will grow significantly in the following years. The post Contact Centers to Show Staggering $6 Billion Growth by 2024 appeared first on NobelBiz®. We took a close look at the findings and at what we're seeing on our end at NobelBiz.

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Contact Center Marketing 52

Cisco - Contact Center

MARCH 11, 2024

With demand growing from a broad range of enterprise customers who plan to build out their own artificial int… Read more on Cisco Blogs “This is the year of AI,” declared Chuck Robbins recently at Mobile World Congress.

Enterprise 105

Enterprise 105

Cisco - Contact Center

DECEMBER 6, 2023

Throughout 2023, Cisco Marketing has been looking at the latest trends and how they will… Read more on Cisco Blogs This is the season when marketers, just like everyone else, try to predict what lies ahead in the new year.

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Marketing 98

Cisco - Contact Center

FEBRUARY 9, 2024

It is o ne of the most significant highlights for the Cisco Learning Network’s community managers and… Read more on Cisco Blogs Every Cisco Live, we have the opportunity to meet our esteemed Cisco Designated VIPs in person.

Personalization 95

Personalization Management 95

Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these.

Contact Center 109

Contact Center Transportation Customer Experience Wireless 109

Cisco - Contact Center

FEBRUARY 13, 2024

Vibrant, dynamic, alive with energy from customers, partners, and fellow developers alike, the DevNet Zone at Cisco Live EMEA in Amsterdam last week was nothing short of… Read more on Cisco Blogs

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Cisco - Contact Center

MARCH 20, 2024

And it is all happening On April 24, 2024 , at 8:30am Pacific. What’s Cisco U. Spotlight is whe… Read more on Cisco Blogs I am proud to introduce you to our learning event. Spotlight! Spotlight all about?

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Cisco - Contact Center

MARCH 13, 2024

For 24 hours, starting March 14, 2024, at 8 a.m. Pacific Time, you can save up to 25% on Cisco… Read more on Cisco Blogs Good news, tech learners. The Pi Day Sale returns to the Cisco Learning Network Store this week!

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Sales 98

Cisco - Contact Center

MARCH 18, 2024

Join the guided tour outside the Security Operations Center, where we’ll discuss real time network traffic of the RSA Conference, as seen in the NetWitness platform. Engineers will be using Cisco S… Read more on Cisco Blogs

Engineering 96

Engineering 96

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

Cisco - Contact Center

DECEMBER 22, 2023

The 28 th Conference of the Parties (COP28) to the United Nations Framework Convention on Climate Change (UNFCCC) was recently held in Dubai,… Read more on Cisco Blogs Reflections from COP28 and looking ahead to next year.

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Cisco - Contact Center

JANUARY 8, 2024

However, to deliver this s… Read more on Cisco Blogs The future of retail is coming into focus, and consumers want it fast. They want a convenient, personalized journey that accommodates their lifestyles and preferences.

Personalization 79

Personalization 79

Cisco - Contact Center

FEBRUARY 6, 2024

This is also a time for Cisco Customer Experience (CX) to celebrate the successes of our… Read more on Cisco Blogs The time of year, when Cisco customers and partners converge for a week at Cisco Live, has come again!

Customer Experience 83

Customer Experience 83

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. Contact centers and several other industries’ survival through the first few months of COVID-19 meant swift operational reboots primarily through work from home transitions. Role of contact center software in managing a ‘hybrid workforce’.

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Contact center software Contact Center contact center solutions CRM 98

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. CCaaS is the acronym for Contact Center as a Service. That resulted in the innovation of cloud-based contact center software.

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Contact Center Contact center software Interactive Voice Response Wait times 59

Cisco - Contact Center

MARCH 11, 2024

In January 2024, the U.S. Federal agencies take Ivanti systems offline… Read more on Cisco Blogs Cybersecurity and Infrastructure Security Agency (CISA) issued a directive (with an update in February) mandating that all U.S.

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Cisco - Contact Center

FEBRUARY 23, 2024

They play an integral… Read more on Cisco Blogs Partners serve as the lifeblood of Cisco and form an essential part of the backbone that supports thousands of businesses across Europe, the Middle East, and Africa (EMEA).

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Cisco - Contact Center

FEBRUARY 13, 2024

For more than a decade, Cisco has participated at DISTRIBUTECH International , the premier annual event for utilities, technology providers, and industry leaders in the transmission and distribution… Read more on Cisco Blogs

Technology 52

Technology 52

Cisco - Contact Center

JANUARY 22, 2024

The annual Cisco Live Europe event will take place February 5-9, 2024 in Amsterdam. Cisco DevNet will be there in the DevNet Zone, offering a host of opportunities for network programmers and… Read more on Cisco Blogs

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Cisco - Contact Center

MARCH 5, 2024

We have an opportunity to bring accessible … Read more on Cisco Blogs Now more than ever, we believe that technology is a critical enabler to reinventing our care delivery model.

Healthcare 52

Healthcare Technology 52

Cisco - Contact Center

JANUARY 30, 2024

In 2024, organizations will have greater clarity and insights into achieving sustainability outcomes. In 2024, measurable commitments to sustainability have become table s… Read more on Cisco Blogs You can’t greenwash AI.

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Cisco - Contact Center

FEBRUARY 21, 2024

Human ingenuity boosted by AI capabilities offers new pathways to… Read more on Cisco Blogs Tech companies and governments will join forces to develop advanced AI detection systems, ensuring a safer online environment.

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Government 80

Cisco - Contact Center

JANUARY 11, 2024

We are thrilled to announce that Cisco’s unified OT security and networking architecture is named “Smart Manufacturing Solution of the Year” in the 2024 IoT Breakthrough Awards. Industrial security ca… Read more on Cisco Blogs

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Cisco - Contact Center

DECEMBER 22, 2023

2023 has been an incredible year for Cisco Security and I am thrilled at the opportunity ahead with our partners to carry this momentum into 2024. To end the year on a high note, it brings me great… Read more on Cisco Blogs

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Cisco - Contact Center

JANUARY 24, 2024

This blog f… Read more on Cisco Blogs The Social Impact Partner Spotlight series is a new series highlighting various Cisco non-profit organization partners that are helping transform the lives of individuals and communities.

Education 86

Education 86

Cisco - Contact Center

JANUARY 16, 2024

The annual Cisco Automation Developer Days event is returning to Stockholm on May 21-23,… Read more on Cisco Blogs A vibrant platform for industry leaders and innovators Mark your calendars for an event not to be missed.

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