Five CX Trends From the 2024 Institute of Customer Service Conference
customer sure
MARCH 12, 2024
We had a brilliant day talking to current and future clients, and we’re excited to share what we’ve learned (Sharing best practice is step 5 in the collaborative model we use when working alongside our clients to improve their VOC programme!) Don’t rush to buy something new just because it has a ‘GPT-powered’ sticker on it.
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