Cisco - Contact Center

JANUARY 19, 2024

Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe. Cisco is the Official Mobile Device Management, Malware Analysis and DNS (Domain Name… Read more on Cisco Blogs

Management 93

Management 93

Cisco - Contact Center

NOVEMBER 1, 2023

In just a few days, we will all be together for Cisco Partner Summit 2023, at the Miami Beach Convention Center, November 6-9, 2023. I am incredibly excited about this year’s theme of Greater… Read more on Cisco Blogs

89

89

Cisco - Contact Center

DECEMBER 5, 2023

InsureTech Connect (ITC) 2023, the premier conference for the insurance technology industry, brought together 9,000+ innovators, leaders, and solution providers to Las Vegas in early November to… Read more on Cisco Blogs

Technology 98

Technology 98

Cisco - Contact Center

NOVEMBER 2, 2023

In just a few days, we’ll be together for Cisco Partner Summit 2023, in-person in Miami Beach and digitally, November 7-8. I’m so excited for this year’s program, which will be my third time … Read more on Cisco Blogs

Personalization 93

Personalization 93

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Customer Experience 76

Customer Experience Brand ambassadors Self service Chatbots 76

Callminer

MAY 5, 2023

Read this blog for more. Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner RealTime.

Management 242

Management 242

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Beyond Philosophy

JANUARY 12, 2023

I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. In the future, we will look back on 2023 and go, “Yeah, that’s when things changed.” So, it will be a big year of changes in experience for 2023. Here’s what they had to say.

Engineering 195

Engineering Quality management CRM Customer Experience 195

Cisco - Contact Center

DECEMBER 7, 2023

Having just returned from AWS re:Invent 2023, I can tell you that the energy and excitement surrounding the Cisco and AWS partnership could not be higher. Not only am I hearing this from our… Read more on Cisco Blogs

92

92

Nuance

JULY 26, 2023

… Meet the 2023 Global Marketing interns Read More » The post Meet the 2023 Global Marketing interns appeared first on What’s Next blog.

Marketing 85

Marketing 85

kommunicate

NOVEMBER 9, 2023

Last Updated on November 9, 2023 Believe it or not, it is the end of 2023. The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog. The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog.

Customer Service 75

Customer Service Chatbots 75

kommunicate

SEPTEMBER 7, 2023

Last Updated on September 7, 2023 The month of August chugged along, and we were busy bees here at Kommunicate, packing our bags and preparing to move to our brand new office space in the heart of Koramangala, Bangalore. But we did more than just move our stuff to a different location. We made bold [.]

94

94

C3Centricity

JANUARY 2, 2024

This is quite tough for a blog that has been running for almost 13 years and highlights the quality of the content we share with you each month. So let’s have a look at the Top 10 list in 2023, and see if your own favourites are there. If not, then please let us know in the comments. Thanks. #1.

Customer centricity 90

Customer centricity Journey mapping Customer Experience Personalization 90

kommunicate

NOVEMBER 16, 2023

Last Updated on November 16, 2023 You could have an average product in the market that is selling at satisfactory levels. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog.

Customer Support 84

Customer Support Sales Marketing Customer Service 84

kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We launched the Campaign Messaging feature that has been in the works for quite some time now.

Customer Support 98

Customer Support 98

kommunicate

AUGUST 3, 2023

Last Updated on August 3, 2023 The month of July came along, and our engineers here at Kommunicate did what they always do best – make your chatbot builder even better. The post Here’s What’s New From August 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. More details about [.]

Chatbots 93

Chatbots Engineering 93

kommunicate

MARCH 3, 2023

Last Updated on March 3, 2023 Lead generation is an essential part of any successful business strategy, and with the advent of new technology and software, generating leads has become easier than ever before. In 2023, businesses will have access to a wide range of powerful lead generating tools that can help them identify and [.]

Technology 104

Technology Customer Support 104

Cisco - Contact Center

NOVEMBER 15, 2023

We just wrapped up an amazing few days in Miami Beach at Cisco Partner Summit 2023 , where we had the opportunity to connect, learn, and celebrate all of the amazing things our partners are doing to… Read more on Cisco Blogs

82

82

Cisco - Contact Center

OCTOBER 26, 2023

NetWitness and Cisco released the fourth annual Findings Report from the RSA Conference TM 2023 Security Operations Center (SOC). The RSA Conference ­ SOC analyzes the Moscone Center wireless traffic, w… Read more on Cisco Blogs

Wireless 76

Wireless 76

Cisco - Contact Center

OCTOBER 26, 2023

Find out at this year’s highly anticipated Cisco Partner Summit 2023 , November 6-9th ! Join us at our premier event with the very appropriate theme of &… Read more on Cisco Blogs What does it take to be greater together?

Customer Experience 92

Customer Experience 92

kommunicate

NOVEMBER 6, 2023

Last Updated on November 7, 2023 Traditional programming, at least the way we know it, is dead. The post Generative AI v/s Traditional Programming: An Unbiased Look In 2023 appeared first on Kommunicate Blog. The post Generative AI v/s Traditional Programming: An Unbiased Look In 2023 appeared first on Kommunicate Blog.

85

85

kommunicate

SEPTEMBER 8, 2023

Last Updated on September 8, 2023 Sam Altman opened the floodgates of AI technology when he disrupted the IT landscape with OpenAI’s ChatGPT. The post 19 Generative AI Tools Like ChatGPT That You Cannot Ignore In 2023 appeared first on Kommunicate Blog. This has made way for other alternatives to ChatGPT that offer more and [.]

Technology 98

Technology 98

kommunicate

JUNE 14, 2023

Last Updated on June 14, 2023 We are now going to teach you how to implement localization of the chat interface into both your Android and iOS app. The post SDK Localization Setup In Android & iOS – Your 2023 Guide appeared first on Kommunicate Blog. Before we dive, let’s go over some basics. [.]

Chatbots 96

Chatbots 96

Cisco - Contact Center

NOVEMBER 15, 2023

Last week, I had the pleasure of recognizing the accomplishments of our Learning Partner community and celebrating the 2023 Cisco Learning Partner Award winners. Our Cisco Learning Partners are i… Read more on Cisco Blogs

98

98

kommunicate

MAY 5, 2023

Last Updated on May 5, 2023 About thirteen years after the launch of the first server-side JavaScript environment, Netscape’s LiveWire Pro Web, Ryan Dahl created Node.js. The post The Latest Trends and Development in Node.JS (2023 Edition) appeared first on Kommunicate Blog. use JavaScript and [.] use JavaScript and [.]

Management 98

Management 98

Cisco - Contact Center

NOVEMBER 16, 2023

Cisco Partner Summit 2023 was last week, and I’m still feeling the excitement! The whole e… Read more on Cisco Blogs We had a record number of attendees and gorgeous Miami beaches to take in (what a great new location!).

Management 80

Management 80

kommunicate

JUNE 22, 2023

Last Updated on June 22, 2023 What is a Chatbot API? The post 7 Chatbot APIs To Watch Out For In 2023 appeared first on Kommunicate Blog. The post 7 Chatbot APIs To Watch Out For In 2023 appeared first on Kommunicate Blog.

APIs 90

APIs Chatbots Customer Support 90

kommunicate

APRIL 19, 2023

Last Updated on April 19, 2023 1 out of 5. The post Mental Health Chatbots – Changing The Game In 2023 appeared first on Kommunicate Blog. The post Mental Health Chatbots – Changing The Game In 2023 appeared first on Kommunicate Blog. Let that number sink in. These numbers point to [.]

Chatbots 92

Chatbots Healthcare 92

kommunicate

SEPTEMBER 15, 2023

Last Updated on September 15, 2023 WhatsApps has become THE messenger for smartphones. The post WhatsApp Channels – What Is It and How You Can Use It For Your Business In 2023 appeared first on Kommunicate Blog. With 5 billion downloads on the Google Play Store alone, the app is going from strength to strength.

105

105

kommunicate

APRIL 5, 2023

Last Updated on April 6, 2023 Die letzte Monat war ziemlich aufregend, nicht war? The post Here’s What’s New From April 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. The post Here’s What’s New From April 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Chatbots 97

Chatbots 97

Cisco - Contact Center

JUNE 15, 2023

At Cisco Live 2023, we once again showcased just how cool Cisco is. From the mouth of Gartner… Read more on Cisco Blogs We know it. Our partners encourage it. Customers experience it. And the industry is paying attention.

Customer Experience 93

Customer Experience 93

Cisco - Contact Center

NOVEMBER 13, 2023

Omdia released its 2023 Omdia Universe: Risk-Based Vulnerability Management Solutions report, and we’re excited to say that Cisco Vulnerability Management (formerly Kenna.VM) is recognized as a L… Read more on Cisco Blogs

Management 89

Management 89

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

kommunicate

MAY 1, 2023

Last Updated on May 1, 2023 “The art of medicine consists of amusing the patient while nature cures the disease.”— The post 9 Patient Retention Strategies For Your Healthcare Institute In 2023 appeared first on Kommunicate Blog. ”— Voltaire A visit to a healthcare facility is not pleasant.

Healthcare 97

Healthcare 97

kommunicate

MARCH 3, 2023

Last Updated on March 3, 2023 When we wrapped up the shortest month of the year, we gave ourselves a pat on the back. The post Here’s What’s New From March 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We won’t keep you waiting, so [.]

Engineering 97

Engineering 97

Cisco - Contact Center

JUNE 27, 2023

Cue the confetti — The 2023 #WeAreCisco #LoveWhereYouWork Contest winners are here! Through your photos and videos, we’ve seen the thousands of ways you #LoveWhereYouWork, from Days for Me to giving b… Read more on Cisco Blogs

85

85

Nicereply

NOVEMBER 15, 2022

Customer service trends of 2023! As we approach 2023, it’s time to reflect on everything you’ve learned and develop your strategy for next year. To that end, we asked them one simple question: what will be the customer service trend in 2023? Top customer service trends of 2023. Josh Magsam. Hilary Dudek.

Customer Service 98

Customer Service Metrics Employee engagement Customer Support 98