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Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Cisco - Contact Center

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

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PCI Pal Shares Top Predictions for Payment and Security Trends in 2023

CSM Magazine

PCI Pal , the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023. “New technology and new payment methods are at the forefront of the industry for 2023,” according to Alessandro Della Volta, VP of Product at PCI Pal.

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Schneider Electric leverages Retrieval Augmented LLMs on SageMaker to ensure real-time updates in their ERP systems

AWS Machine Learning

In early 2023, when Schneider Electric decided to automate part of its accounts linking process using artificial intelligence (AI), the company partnered with the AWS Machine Learning Solutions Lab (MLSL). These filings are available directly on SEC EDGAR or through CorpWatch API. We assume the information is given in tabular format.

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FMOps/LLMOps: Operationalize generative AI and differences with MLOps

AWS Machine Learning

In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. An example of a proprietary model is Anthropic’s Claude model, and an example of a high performing open-source model is Falcon-40B, as of July 2023.

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Dialogue-guided intelligent document processing with foundation models on Amazon SageMaker JumpStart

AWS Machine Learning

The following video highlights the dialogue-guided IDP system by processing an article authored by the Federal Reserve Board of Governors , discussing the collapse of Silicon Valley Bank in March 2023. AI21 Studio also provides API access to Jurassic-2 LLMs. api_key = " " url_external_source = " " response_url = ai21.Summarize.execute(

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10 Best Call Center Software: 2023 Updated List

JustCall

Twilio Twilio’s call center system, Twilio Flex, offers an open API and voice SDK instead of pre-built software. Call centers bank on software whose tech portfolio is brimmed with cutting-edge features like IVR, CRM integrations, ACD, and conversational analytics, to name a few.

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Integrate QnABot on AWS with ServiceNow

AWS Machine Learning

According to Gartner Magic Quadrant 2023, ServiceNow is one of the leading IT Service Management (ITSM) providers on the market. The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3).

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