How Mobile Banking is Redefining The Customer Relationship

Infinity

The banking industry is far from exempt from new consumer expectations. Banks and other financial institutions are having to adapt at a rapid pace. As a result, mobile banking and other technologies are driving a profound change in banking and the customer relationship.

Digital Banking & Credit Unions: What to Expect in 2019

Revation Systems

The current landscape of the banking industry has shifted enormously in the last five years. Nearly every aspect of our daily lives has become intertwined with technology, and banking is no exception. Statista predicts that the number of digital banking users in the U.S.

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Nearshore Outsourcing Spotlight: Jamaica

Outsource Consultants

With more than 26,000 active call center employees, Jamaica’s BPO industry is growing fast, with around 50,000 dedicated employees expected by the end of 2023. Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. .

Why All Businesses Should Invest in Chatbots

Aspect

According to a new report from Juniper Research , by 2023, the use of chatbots will bring $11 billion in combined cost savings for the retail, banking, and healthcare business sectors as a replacement for customer service representatives.

2020 Customer Experience (CX) Trends

The Center for Client Retention

And observe a related trend affecting corporate marketing departments: by 2023, 51% of marketing organizations expect to have decentralized their marketing operations. Our customers’ expectations are growing exponentially.

Contact Center of the Future: 5 Essential Investments

Avaya

Research suggests five essential investments for navigating the contact center of the future: Effortless self-service: Gartner predicts that by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service interactions, rising from 40% in 2019.

Smart Home Market Analysis – Expectations vs. Reality

TechSee

After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. All eyes were on the smart home market in 2017.

New Report by Opus Trust Marketing Unveils the Hidden Opportunity of Customer Correspondence

CSM Magazine

However, only 16% expect to pick up the phone to their supplier in five years’ time and 33% expect to be using online chat bots or live chat functions, up 123% from today’s usage and slightly higher than the 31% expecting to communicate by email by 2023.

2019 Retail Trends

The Center for Client Retention

billion by 2023. Now that’s a trend you can bank on. If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial Intelligence (AI) as a practical retail technology.

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