Outsource Consultants
JANUARY 3, 2024
At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. The call center industry was grappling with high turnover and absenteeism, prompting a shift towards prioritizing agent stability and morale. The reason?
Call Experts
DECEMBER 29, 2022
Welcome to a roundup of our top-performing customer service blogs of 2022! In 2022, we published many valuable resources! Call Experts Top 5 Customer Service Blogs of 2022 . Here are our top 5 customer service blogs of 2022 to help support your business. Learn How Outsourcing Will Reduce Your Costs and Save Time.
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Hodusoft
MARCH 17, 2022
Top Benefits of Auto Dialer software You Should Know in 2022. This article covers segments such as end-user, application, product, technology, and region of the global Auto Dialer software in 2022. Read also: 2022 Checklist on How to Choose the Best Auto Dialer for Your Business. In general, dialers improve agent morale.
Inbenta
NOVEMBER 3, 2022
Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. By implementing Inbenta’s AI Chatbot, they boosted staff morale and improved patient experience significantly. Lower costs, less downtime, improved staff morale, and a much better – and more consistent – care service for your patients.
Outsource Consultants
NOVEMBER 29, 2021
If you’re grappling with what the future looks like for remote-first teams (whether transitioning your existing call center or onboarding a BPO partner for the first time), this article details the benefits, trends, and challenges you’ll face in 2022 and beyond. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot.
BlueOcean
JUNE 17, 2021
We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. If you’re ready to skip the challenges of an in-house contact center, simply request pricing for an outsourced customer care solution.
CCNG
FEBRUARY 1, 2023
alone”, says organizational psychologist and New York Times bestselling author, @AdamMGrant in an August 31, 2022 tweet. It also causes decreased productivity and poor morale among associates who do show up and must fill in for absent coworkers. Time is our scarcest resource. Saving time is our most valued benefit.”
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