Quiq

DECEMBER 8, 2021

2022 is quickly approaching, and you’re likely gearing up for new initiatives, process changes, and everything else that comes with the beginning of a new year. While we always have our customers’ best interests at heart, what we think customers want and what they actually want can be vastly different. How do you calculate CES?

Metrics 52

Metrics Surveys Chatbots Best practices 52

Nicereply

NOVEMBER 3, 2022

No wonder customer service often becomes a deciding factor for the majority of consumers. According to a recent CX Trends 2022 report by Zendesk: 70% of consumers claim they have made purchase decisions based on the quality of customer service. Give agents access to the right customer data, analytics and tools.

Customer centricity 64

Customer centricity Feedback Surveys Customer Support 64

Hodusoft

APRIL 5, 2023

You need to be proactive to know what your customers want from you and how you can fulfill their desires. Seek feedback from your agents To improve your call center’s efficiency and customer service operations, seek feedback from your agents. To drive the point home, let’s look at the data from the above-mentioned study.

Best practices 52

Best practices Call Center Management call center software 52

Nicereply

JANUARY 4, 2023

Customer service and customer experience continue to be key competitive differentiators for many brands as they are looking to build an efficient service strategy based on top customer service trends of 2023. Shift from a reactive to a proactive customer service approach. Improve agent retention and prevent turnover.

Customer Service 59

Customer Service Self service Chatbots Surveys 59

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Just picture it. The contact centre’s negative image will disappear.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

delighted

MAY 20, 2022

In an April 2022 study, we asked 251 US-based startup founders and CEOs about their top concerns and priorities for the next 6 months. They don’t have a process in place for closing the loop on feedback. They don’t have a process in place for closing the loop on feedback.

Customer Experience 88

Customer Experience Multichannel Feedback Marketing 88

Kayako

APRIL 1, 2022

Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Good customer service is the number one quality customers seek from eCommerce companies. But what exactly does eCommerce customer satisfaction look like from the customers’ point of view? What do they really want?

Sales 90

Sales Personalization Upselling Chatbots 90