ShepHyken
MAY 16, 2022
Mention “Net Promoter Score” or “Customer Effort Score,” and you’ll need to order more chairs. Power 2022 North America Airline Satisfaction Study. My Comment: This is more of a press release announcing the investment that Southwest Airlines is making into the customer experience. Follow on Twitter: @Hyken.
Kayako
APRIL 1, 2022
Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Good customer service is the number one quality customers seek from eCommerce companies. But what exactly does eCommerce customer satisfaction look like from the customers’ point of view? What do they really want?
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delighted
MAY 20, 2022
In an April 2022 study, we asked 251 US-based startup founders and CEOs about their top concerns and priorities for the next 6 months. The study found the primary reason startups did not collect customer feedback was a lack of resources. The data uncovers a few common issues that most startups face.
Quiq
DECEMBER 8, 2021
2022 is quickly approaching, and you’re likely gearing up for new initiatives, process changes, and everything else that comes with the beginning of a new year. You’re also more likely to hear from customers at either extreme: either terrible experiences or outstanding experiences. Success metric #2: Customer effort score.
Netomi
MARCH 27, 2022
When measuring CSAT, it’s important to understand the different circumstances of your individual customers to glean actionable insights. Customer retention is fundamental to a thriving business. This is because it’s cheaper to keep your current customers than attract new ones. For example, in our recent study , we found that: .
Hodusoft
APRIL 5, 2023
As per a Salesforce study , four out of five high-performing customer service representatives say they receive the training they need to perform their work efficiently as against about half of the underperforming agents who took part in the study. To drive the point home, let’s look at the data from the above-mentioned study.
Netomi
MAY 13, 2022
Now, we present our selection of the 8 best customer service tools. The Best Customer Service Tools in 2022. Best customer service tool for mid-sized to enterprise brands. What makes Netomi one of the best customer service tools of 2022? Best customer service tool for call center support.
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