Playvox
FEBRUARY 20, 2024
Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes.
JustCall
MARCH 9, 2023
As per Shep’s ACA 2022 study Top 6 Contact Center Features Every contact center solution provides plenty of features to enhance contact center functionality. CRM Integrations The contact center software must be able to integrate seamlessly with your helpdesks and CRM (Customer Relationship Management).
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Playvox
NOVEMBER 15, 2022
Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately.
Balto
JUNE 12, 2023
The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%), and bringing up the rear were none of the above (5.71%), and gamification tools (9.43%). One of the questions we asked them was which tools and strategies they were using to generate more efficiencies.
JivoChat
JULY 27, 2021
Source : Conversations from different digital channels - live chat, facebook Messenger , Instagram , WhatsApp , email, Apple Business Chat and more - get sent to a centralized dashboard that is linked to your CRM. Use gamification. Gamification is a powerful way to influence customers and reward loyalty.
JustCall
NOVEMBER 25, 2022
Top 11 Sales Dialer Software of 2022. With an emphasis on customer health and happiness, HubSpot has built a name for itself as a frontrunner in social media marketing, marketing automation, and customer relationship management (CRM). Using PhoneBurner’s CRM and Salesforce interface, marketers can better coordinate.
3CLogic
JANUARY 5, 2022
Let’s review what happened over the last year to see what lies ahead for 2022. While tactics like gamification or offering incentives can help encourage retention to a certain extent, there are more effective methods to keeping your talented agents on board: Providing effective and thorough training. What does this mean for 2022?
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