Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Gamification Calibration Quality management 88

JustCall

NOVEMBER 25, 2022

Top 11 Sales Dialer Software of 2022. With an emphasis on customer health and happiness, HubSpot has built a name for itself as a frontrunner in social media marketing, marketing automation, and customer relationship management (CRM). Using PhoneBurner’s CRM and Salesforce interface, marketers can better coordinate.

Sales 52

Sales voip Real estate CRM 52

Playvox

JUNE 22, 2023

Three Ways To Improve Agent Performance Metrics Contact center managers should provide additional agent training. Incorporate gamification and other engagement tactics to boost retention of content. Making meaningful business decisions from the plethora of data available to companies can be daunting. Why do metrics matter?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NobelBiz

MARCH 23, 2022

You are aware that technology will be critical in 2022 and beyond for the industry. Would the solution benefit from a unified CRM? This includes for examples, ERP and CRM software and also salaries for agents hired to handle contact center call peaks are also to be included. How is each step prioritized?

contact center solutions 52

contact center solutions Contact Center voip call center software 52