Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Gamification Calibration Quality management 88

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. But many team leaders spend their time managing annual leave and schedule change requests, approving shift swaps, sending out emails, or updating HR systems. Making things fun with gamification.

Management 86

Management Schedule adherence Coaching Contact Center 86

Playvox

JUNE 22, 2023

Wrap-Up Time The time required by an agent after a conversation is ended to complete work that is directly associated with the contact just completed. Three Ways To Improve Agent Performance Metrics Contact center managers should provide additional agent training. Why do metrics matter?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NobelBiz

MARCH 23, 2022

You are aware that technology will be critical in 2022 and beyond for the industry. Would the solution benefit from a unified CRM? What is the average amount of time each step takes? This includes for examples, ERP and CRM software and also salaries for agents hired to handle contact center call peaks are also to be included.

contact center solutions 52

contact center solutions Contact Center voip call center software 52