Fonolo

NOVEMBER 23, 2021

Contact Center Trends: Industry Predictions for 2022. That means making training more interactive and potentially using gamification tactics in your program. 5 Best Practices for Training Remote Call Center Agents. Balancing education and engagement is essential if you want your training to sink in. Use a buddy system.

Call Center 148

Call Center Abandon rate Gamification Education 148

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

DMG Consulting

APRIL 15, 2020

DMG’s 13 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. For more information, visit www.dmgconsult.com. # # #.

Consulting 62

Consulting Consulting Marketing Management 62

NobelBiz

APRIL 18, 2023

Implementing Continuous Training and Development Investing in ongoing training and development helps call center agents to stay up-to-date with industry trends, product knowledge, and best practices. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

DMG Consulting

MARCH 31, 2019

DMG’s twelfth annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. 2019 – 2020 Workforce Management Product and Market Report. For more information, visit www.dmgconsult.com. # # #.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

MARCH 16, 2018

DMG’s eleventh annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of vendors, products, pricing and best practices for this IT sector. The number of WFM seats is expected to increase by 9% in 2018 and 2019, and by 10% in 2020, 2021 and 2022.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

MARCH 11, 2021

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. What: Releases 2021 – 2022 Workforce Management Product and Market Report. DMG expects the WFM market to grow by 10% in 2021, 11% in 2022 and 2023, and 12% in 2024 and 2025. New-gen WFM uniquely positioned to address pandemic-related challenges.

Consulting 59

Consulting Consulting Marketing Management 59

SmartKarrot

JUNE 17, 2022

Self-service Onboarding: Best Practices. Self-service Onboarding: Best Practices. Here are a few best practices to help you create efficient self-serve customer onboarding experiences for your B2B customers. Another way is by providing them with a score (gamification) for the progress that they have made.

SaaS 10

SaaS B2B Self service Best practices 10

Balto

SEPTEMBER 21, 2022

This provides opportunity for senior agents to contribute best practices that will benefit new agents, so they can ramp faster and more effectively. Gamification. Gamification drives agents to want to achieve through the spirit of competition. And our customers are seeing the results,” adds Kontes.

Agent Empowerment 52

Agent Empowerment Contact Center Gamification contact center workforce 52

Playvox

APRIL 27, 2023

Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

NobelBiz

AUGUST 28, 2023

Check out our free, on-demand Contact Center Gamification Workshop. Leveraging Data-Driven Insights According to a NewVantage 2022 report , a whopping 91% of big-shot companies were dead set on pumping more cash into the big leagues of data analytics and AI. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Callback Messaging It’s becoming a call center best practice to provide customers with options to receive a call back when hold times may be lengthy. Why do metrics matter?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

JustCall

MARCH 9, 2023

billion , from 2022 to 2028, with a CAGR of 21.8%. Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations.

Coaching 52

Coaching Sales Chatbots Analytics 52