Call Design

APRIL 3, 2022

Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. Gamification learning connects employees to business goals with progress bars, leader boards, and quick and easy learning that rewards achievements.

Gamification 88

Gamification Entertainment Coaching Employee engagement 88

COPC

JANUARY 15, 2024

This second installment of the series will offer insights into onboarding best practices for new employees.  Lack of Manager Support   Coaching is an integral part of an effective onboarding process. Recognize and Celebrate Success  Coaching to correct and guide is key to building proficiency and professional growth.

Best practices 79

Best practices Employee engagement Coaching Feedback 79

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Gamification. Related Article: 3 Performance-Boosting Benefits of Contact Center Gamification.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Playvox

FEBRUARY 13, 2024

A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Consider allowing high-performing agents to coach peers.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Playvox

APRIL 11, 2023

Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today. Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential. Coaching is a critical aspect of agent engagement in contact centers.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. Let’s talk about solutions and best practices you can leverage to set your remote teams up for success.

Management 88

Management Gamification Calibration Quality management 88

Fonolo

NOVEMBER 23, 2021

Contact Center Trends: Industry Predictions for 2022. That means making training more interactive and potentially using gamification tactics in your program. 5 Best Practices for Training Remote Call Center Agents. Balancing education and engagement is essential if you want your training to sink in. Use a buddy system.

Call Center 148

Call Center Abandon rate Gamification Education 148