Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. The analysts at Celent conducted their own evaluation of intelligent virtual assistant platforms as well, focusing in on the technology within the retail banking space. You can find the whole 2022 collection here.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. Take bitcoin for banking. 1 tech trend for 2022. Not so fast.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Netomi

AUGUST 18, 2023

These figures not only highlight the growing influence of conversational AI and AI chatbots but also offer a glimpse into the future of human-machine interaction. Global Market and Industry Projections for AI and Chatbots By 2030, the global market for conversational AI is projected to reach $32.62

Chatbots 52

Chatbots Banking Real estate Surveys 52

Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 Multichannel Support Gone are the days when customers preferred to contact a bank or financial institution using audio calls.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. In customer service, automation is commonly seen in the form of chatbots. Chatbots can respond to customer queries, answering the common requests, immediately and 24/7. Education: 14%. million USD in 2022.

Customer Service 87

Customer Service Chatbots Healthcare Wait times 87

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day.

Chatbots 75

Chatbots B2C Self service Banking 75

JivoChat

MAY 13, 2021

million by 2022. Schools quickly pivoted to e-learning — technology that has existed for a while, but became widely adopted last year, both for educational and corporate training. from 2017 to 2022. Digital banking. The global online banking market size is predicted to reach $20.5 is expected to reach 153.1

Banking 52

Banking Chatbots Self service Advertising 52