2021 2022 Coaching Healthcare 
CSM Magazine
SEPTEMBER 12, 2023
Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate AI Coach is the “flight simulator” for customer service agents. The company recorded 153% year-over-year enterprise client growth.
TechSee
MARCH 7, 2023
More than 264 million women are absent from digital society, mobile internet access opens opportunities for women to start businesses, improve their education, and access better healthcare. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her techniques are field-tested and proven.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Balto
FEBRUARY 6, 2023
Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. The takeaway here is that agents appreciate coaching, training, and feedback — and for the most part, more is better. Those who received zero forms of coaching had the worst satisfaction metrics across the board.
Playvox
AUGUST 8, 2022
In spring 2021, roughly one year into the COVID-19 pandemic, an unprecedented change occurred in the workplace. In April 2021, a record 4 million Americans quit their jobs. In February 2022, 4.4 This goes right to the heart of one of the biggest contact center trends for 2022 : employee choice. There was a mass exodus.
Balto
JUNE 23, 2022
This presents pain points for managers and agents alike as companies have to pay for enforcement tools, perform ongoing training, and coach agents on a tool that may not lend itself to optimal results in terms of agent satisfaction and retention. See our 2022 Attrition Report for more information about how to prevent agent turnover.
CSM Magazine
FEBRUARY 14, 2023
The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools. In 2020 and 2021, most training was simply moved in format from the classroom to a video call.
Balto
OCTOBER 31, 2022
“Coach your agents on how to improve at their jobs, and provide specific feedback where possible. Proper coaching will help those that may be struggling, and will advance those that are already doing a good job. Do you need to introduce more 1-on-1 coaching? Healthcare. Retrieved November 1, 2022, from [link].
Expert insights. Personalized for you.
59 
Let's personalize your content