Callminer
APRIL 24, 2020
According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. One best practice recommended by experts is to have the agent discuss what they believe to be their strengths and weaknesses during coaching sessions.
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. We noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers.
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Noble Systems
JUNE 7, 2019
Paul Stockford, Chief Analyst at Saddletree Research, attended SNUG for the first time in 2019. One of Paul’s favorite topics to write about is gamification – he has an extensive catalog of published analysis on the technology. Read more of Paul’s thoughts on SNUG 2019 here.
Fonolo
DECEMBER 12, 2018
With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The Top Contact Center Trends to Watch in 2019.
Fonolo
NOVEMBER 29, 2018
No, it’s the top contact center trends to watch for in 2019. In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Read on about these industry issues and trends so that you can power-up and defy the odds in 2019. Storyline: Gamification. It’s a bird!
Livepro
JUNE 19, 2019
livepro’s fourth annual Customer Experience Knowledge Management Forums are back this year bringing you the best and newest trends in Staff Engagement and Artificial Intelligence! Attendees this year will enjoy keynote presentations from: KEYNOTE SPEAKER SYDNEY 25th JULY 2019. KEYNOTE SPEAKER SYDNEY 25th JULY 2019.
Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
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