Fonolo
FEBRUARY 6, 2020
trillion text messages sent in 2017 alone. Offering automated replies for the most common technical support questions is just one application of using SMS for customer service. Also, SMS can be used to notify support personnel of a new request and, conversely, notify customers of the status of their inquiry.
BlueOcean
JANUARY 21, 2020
Their success includes a 95% customer satisfaction score for their T2 team for 12 months straight – plus an impressive 40% response rate to those post-contact CSAT surveys. We’re thrilled with this international recognition for excellence in high-touch technical support,” comments Andrew O’Brien, President and COO of Blue Ocean.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Toister Performance Solutions
APRIL 12, 2018
A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. A total of 450 executives and 3,300 consumers were surveyed, though this study focused specifically on the digital experience. It seems like nearly every company surveys its customers, whether its NPS or another model.
TechSee
NOVEMBER 6, 2018
He calls technical support; the agent asks a series of questions. Some examples: Technical Support : Agents can use AR remote assistance to more quickly identify and resolve common technical issues by visually guiding the customer through the steps. How does augmented reality remote assistance work?
TechSee
APRIL 3, 2018
For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%. Solutions include voice of the customer (VoC) closed-loop surveys that enable companies to take quick action based on customer feedback, as well as best practices for renewal management.
CSM Practice
JULY 6, 2020
To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. The Pacific Crest 2016 survey shows that the median cost of acquiring an ACV dollar for new customers is $1.16. The Shift to Remote Work.
CSM Practice
JULY 6, 2020
To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. The Pacific Crest 2016 survey shows that the median cost of acquiring an ACV dollar for new customers is $1.16. The Shift to Remote Work.
Expert insights. Personalized for you.
91 
Let's personalize your content