Grupo Noa

DECEMBER 15, 2020

It is quite apt for small and medium-scale enterprise that requires a nominal customer support department to handle sporadic customer’s query. The 2017 survey on customer care services has claimed that around 90% of the consumers usually prefer brands that facilitate omnichannel support.

call center solutions 52

call center solutions Call Center Contact Center Consulting 52

Grupo Noa

JUNE 1, 2018

It is quite apt for small and medium-scale enterprise that requires a nominal customer support department to handle sporadic customer’s query. The 2017 survey on customer care services has claimed that around 90% of the consumers usually prefer brands that facilitate omnichannel support.

call center solutions 40

call center solutions Call Center Contact Center Consulting 40

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Omnichannel isn’t just a buzzword; de facto, it is one of the customer service trends which are here to stay.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

ShepHyken

JANUARY 13, 2017

Are you ready to outsource your customer service needs? Bryan Peterson is a Community Outreach Specialist at ROI Call Center Solutions. Read Shep’s latest Forbes Article: Ten Customer Service And Customer Experience Trends For 2017. Spread the word and share this post on social media.

outsourcing 192

outsourcing Customer Service call center solutions Call Center 192

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. For instance, when they go from email support to calling the customer service team. “A A major recent customer service trend is the demand for omnichannel service.

Call Center 376

Call Center Technology Banking Contact Center 376

TechSee

MARCH 13, 2018

Artificial Intelligence was the talk of 2017. The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. A major driver for the chatbot disappointment in 2017 was the inflated expectations.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95