Beyond Philosophy
NOVEMBER 7, 2016
McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game. McDonald’s has also taken their relationship with the Philadelphia community a step further.
aircall
DECEMBER 19, 2016
Best customer service companies of 2016: all-star division. By training knowledgeable customer service employees, and coaching them to be empathetic, Apple makes its entire customer experience seamless, and most of all, effortless. Best customer service of 2016: “our own pick” division. Michael T (@Spokeman) 25 septembre 2016.
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Balto
SEPTEMBER 16, 2022
For the seven industries with the lowest executive value perception (Travel & Hospitality, Transportation, Insurance, Utilities, Retail, Manufacturing, and Telecommunications), the relationship between attrition and value perception was linearly correlated. 2016, December 14). per year versus 48% for those who responded with a “5”.
Balto
FEBRUARY 6, 2023
Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. The takeaway here is that agents appreciate coaching, training, and feedback — and for the most part, more is better. Those who received zero forms of coaching had the worst satisfaction metrics across the board.
Balto
OCTOBER 31, 2022
“Coach your agents on how to improve at their jobs, and provide specific feedback where possible. Proper coaching will help those that may be struggling, and will advance those that are already doing a good job. Do you need to introduce more 1-on-1 coaching? Transportation. 2016, January 19). 2016, June).
Netomi
JANUARY 5, 2022
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.
C Space
JUNE 8, 2020
Virgin Voyages , Richard Branson’s cruise line first announced in 2016, is due to set sail this October with its first ship, Scarlet Lady. In the event of sudden outbreaks, he adds, his travelers have immediate access to Medivac transportation, telemedicine consults, flexible cancellation policies, and alternate routes. Read More.
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