Calabrio
JUNE 9, 2016
One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry. Not only have digital interactions gained substantial ground in 2016, but digital interactions, like chat, email, social media, SMS, etc.,
NICE inContact
AUGUST 24, 2017
inContact’s research shows that banking was in the highest tier for customer satisfaction with 54% of respondents ranking it for the most satisfied recent interaction. The American Customer Satisfaction Index (ACSI) reported that banking customer satisfaction increased 5.3% The post What are Bank Contact Centers Doing Right?
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NICE inContact
AUGUST 24, 2017
inContact’s research shows that banking was in the highest tier for customer satisfaction with 54% of respondents ranking it for the most satisfied recent interaction. The American Customer Satisfaction Index (ACSI) reported that banking customer satisfaction increased 5.3% The post What are Bank Contact Centers Doing Right?
Eptica
MARCH 14, 2018
Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Author: Neil Cox Banking, like many other sectors, is undergoing a period of disruption and change. How are UK banks doing in terms of the customer experience? However, this was a drop from 2016’s figure (84%) and 2015’s 91%.
CSM Magazine
NOVEMBER 18, 2016
The banking and financial services sectors have the best levels of customer service satisfaction in the UK – that’s according to Bright, which today released the results of its first ever ‘Industry Satisfaction Survey’, via its latest Customer Experience Report. Banking: 91%. The list of sectors in full is: 1.
COPC
FEBRUARY 2, 2017
and Execs In The Know will present survey findings from the 2016 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. will be attending the CXMB Series Workshop , a one-day event hosted by Execs In The Know at Scotiabank, Canada’s international bank. At the event, COPC Inc.
SmartKarrot
MAY 28, 2020
It is a common belief in the SaaS industry that the acceptable SaaS churn rate benchmarks is around 5% annually. There are many factors that decide what is an acceptable benchmark and what exceeds it. Hence, you need to consider multiple factors to find SaaS churn rate benchmarks. They are: The size of your company. Wrapping up.
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