Vcaretec
JUNE 6, 2022
One of the pillars of holiday customer care in 2015 is omnichannel support. Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. At Vcare, we help clients get more out of their customer care channels, especially during the holidays.
ProProfs Blog
DECEMBER 4, 2020
A great example of this is how Netflix is combining customer service and product promotions with its social accounts. Netflix (@netflix) July 22, 2015. However, they’re also using their marketing platforms to offer support to customers with witty interactions. Identify Opportunities to Upsell & Cross-sell.
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Inbenta
JULY 29, 2021
These situations call for superior airline customer service. Quality of attention needs to be higher than ever, but at the same time scalable enough to make it manageable with the uptick in customer support requests. . Achieving top-notch airline support with chatbots. Upgrades or upselling management.
TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn.
JustCall
AUGUST 8, 2023
Personalize Marketing Campaigns It was back in 2015 when Forrester discovered that 8 out of 10 consumers would choose and pay more for a brand that offers personalized services or experiences. Source In addition to embracing the role of a recommender system, conversational AI can also unlock upselling and cross-selling opportunities.
Vcaretec
JUNE 6, 2022
For well-prepared retailers, team augmentation doesn’t end with customer care staff. Customer support representatives need to also have support, in the form of human resources, IT, and care analysts ready to on-board, offer technical support, and monitor your care analytics.
ProProfs Blog
APRIL 5, 2019
In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. Sales teams can use this data to understand buyer mentality, categorize prospects based on their personality and modify the sales process to suit each customer.
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