NobelBiz

FEBRUARY 15, 2023

And complying with government and industry regulations is mandatory for any contact center. Our Cloud contact center software NobelBiz Omni+ is fully compliant and features many advanced security measures to protect customer information and sensitive data. The annual cost of cybercrime will rise to $10.5

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NICE inContact

JANUARY 26, 2016

For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools. This article was originally published December 29, 2015 on ICMI.

Customer Service 48

Customer Service contact center solutions Telecommunications Contact Center 48

airespring

FEBRUARY 29, 2016

Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve. 40% of contact centers “have no tools to analyze data.”.

Contact Center 74

Contact Center First call resolution Contact center software Benchmark 74

SharpenCX

JANUARY 15, 2020

Alaska Airlines has been steadily climbing on the ACSI Index since 2015. The post A Customer Experience to Watch: Learn 5 Examples of Good Customer Service from Alaska Airlines [Monthly Brand Crush Post] appeared first on Sharpen Contact Center Software. First up: Alaska Airlines.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

Calabrio

APRIL 26, 2016

And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. Wait, what?

Contact Center 56

Contact Center First call resolution Contact center software Metrics 56

Aspect

APRIL 24, 2018

Remarkably, they discovered that all the net employment growth in the United States between 2005 and 2015 could be attributed to alternative forms of employment. Three key factors driving this trend are: Healthy economy which makes it easier for specialists to find suitable “gigs”.

Contact Center 82

Contact Center outsourcing Self service Service level 82

The Northridge Group

MAY 2, 2023

ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans. from OpenAI.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Hodusoft

MARCH 22, 2024

HoduCC-Call and Contact Center Software Since its inception in 2015, HoduSoft has been at the forefront of innovation, delivering world-class communication products that redefine industry standards. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

JustCall

APRIL 12, 2023

Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Contact center software 52

ijgolding

MARCH 22, 2017

Due to rapid advancements, contact center technology systems need to be modified quite often and hence it is quite important to invest in solutions which provide agility to upgrade/ downgrade or modify with ease. Another important aspect of customer support is the channel of interaction between the customer and the organization.

Customer Experience 81

Customer Experience Interactive Voice Response Contact Center Contact center software 81