Moving to the cloud – Call centre tech migrations
Spearline
JANUARY 6, 2022
Call center cloud migration features in many 2022 business plans. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% in 2020 to 17.3%.
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