Customer Interactions

JANUARY 30, 2014

Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations. Big Data and physical security – where hype meets reality.

Big data 33

Big data Education Analytics Government 33

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Managing a contact center has a unique set of challenges.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

FEBRUARY 9, 2021

Programmed to answer more than 150 queries, residents are able to ask questions from: “How do I set up an account with my energy supplier?” Support efficient problem capture – things go wrong even in the best managed buildings. Established in 2014, EBI.AI to “Where’s the nearest pizza place?” About the Author.

Self service 59

Self service Marketing Automotive Transportation 59

AWS Machine Learning

OCTOBER 6, 2023

One such component is a feature store, a tool that stores, shares, and manages features for machine learning (ML) models. Amazon SageMaker Feature Store is a fully managed repository designed specifically for storing, sharing, and managing ML model features.

Personalization 111

Personalization Engineering Construction Transportation 111

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Poor traditions allow weak accountability for acting on customer needs. 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014.

Benchmark 88

Benchmark Customer centricity Marketing Big data 88

Avaya

OCTOBER 25, 2017

self-described as “the human digital bank”) manage over half a million customers with only a few dozen branches. applying for loans, refinancing, and wealth management). Touch screens in branches provide both product information and the ability to directly manage accounts online. Bank of China’s Data-driven Strategy.

Banking 58

Banking Telecommunications Big data Self service 58

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Poor traditions allow weak accountability for acting on customer needs. 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69