Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.
CSM Magazine
JULY 19, 2023
Calabrio’s automated workforce management (WFM) technology has transformed resource planning efficiency at Ascensos, saving the company 375 hours every week—the equivalent of 13 full-time employees—while dramatically boosting staff engagement through self-service. Agents handle on average 170,000 contacts every week.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
AUGUST 7, 2023
With Crucial, its new partners, and existing contractors, all using the same reporting platform, the customer receives a seamless service and management has total visibility of the mobile operation. “During the last few years, we have had to diversify our product and service offering and BigChange has continued to deliver.
CSM Magazine
JULY 10, 2023
“Each feature has the potential to improve efficiency, boost productivity and raise our customer service levels and, as we continue to roll BigChange out across the Group, these will have a significant impact on the growth and profitability of the business.” For more information please visit www.bigchange.com.
CSM Magazine
FEBRUARY 23, 2023
Customised job cards, complete with time and date stamped photographs, are used to capture equipment or site specific information which is then automatically shared with the back-office system and used to create professional customer reports improving transparency and service levels.
CSM Magazine
MARCH 22, 2023
Engineers no longer have to physically check-in at the start and end of each working day, or as jobs are completed, and customer service levels are boosted with live updates and accurate ETAs. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
CSM Magazine
NOVEMBER 8, 2022
The system is also improving communication between field-based teams and back-office staff, raising customer service levels and boosting feedback with real-time updates, ETAs and reporting. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
Expert insights. Personalized for you.
176 
Let's personalize your content