2013 Customer Support SaaS Sales 
Nicereply
FEBRUARY 22, 2023
Robust career pathing in customer support is critical. In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Let’s explore how others can use their experience to shape programs that professionally develop support agents.
Callminer
AUGUST 1, 2017
If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. It ties up lines and makes the whole center fall behind. Alex Tebbs. Rachel Ivers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
MAY 27, 2022
Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. Sales conversion: use of the freemium product motivates the customer to upgrade to a premium version.
SmartKarrot
MAY 14, 2020
It was during the 1980’s when the concept of call center was introduced to give post-sale support to the customers. It was mostly a reactive approach when customers used to call the customer support staff of an organization to fix the issues they would face while using their product or service.
Mindtouch
MAY 19, 2016
And the design behind that is an eye towards customer health, managing your customer health, so that you can improve retention, and hopefully sell more to your existing customers. We did Pulse 2013, 300 people showed up, basically to figure out together what the heck is this thing called customer success.
SmartKarrot
JANUARY 5, 2022
Irit is also the Chief Customer Officer & CEO at CSM Practice. She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies.
SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Annette Franz.
Expert insights. Personalized for you.
52 
Let's personalize your content