Balto
JUNE 23, 2022
“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.
AWS Machine Learning
MAY 10, 2023
Migrating from interactive development on notebooks to batch jobs required you to copy code snippets from the notebook into a script, package the script with all its dependencies into a container, and schedule the container to run. In the following section, we show an example of using initialization scripts to install packages.
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AWS Machine Learning
APRIL 22, 2024
To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. Create a HyperPod cluster with an SSSD-enabled lifecycle script Next, you create a HyperPod cluster with LDAPS/Active Directory integration.
Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. They don’t do anything else except maybe monitor a few calls and give some feedback. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries).
Ann Michaels and Associates
OCTOBER 28, 2018
Our Assurance team, which more than doubled in size in 2012, ensures team members have the skills needed to uphold this by providing ongoing coaching and positive enforcement when team members are speaking with clients. The company also uses client feedback to provide insight into areas where they can improve. Security Associates, Inc.
Fonolo
NOVEMBER 17, 2020
Consumers want a place to give quick feedback, vent, and interact with their favorite brands. A properly scripted menu leads customers to the answers they need, provides them with the opportunity to navigate to a live agent, and decreases the overall call volume that reaches the call center. 4. Customer Feedback.
Balto
FEBRUARY 6, 2023
“When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. 2012, December 20). 2022, June 23).
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