Talkdesk

JUNE 19, 2020

Back in 2011, this idea was as disruptive and new to the industry as the industry was new to me, but some years later, here I am, sharing with you the lessons learned on my journey from hackathon to unicorn. A winning team usually has people from all walks of life: design, frontend and backend development, marketing and sales, etc.

APIs 71

APIs Contact Center Call Center Marketing 71

AWS Machine Learning

APRIL 6, 2023

To outpace market growth, NXP invests in research and development to extend or create leading market positions, with an emphasis on fast-growing, sizable market segments. Goals and use case The goal of the engagement between NXP and the MLSL team is to predict the overall sales of NXP in various end markets.

Sales 80

Sales Metrics APIs Marketing 80

Fonolo

MARCH 28, 2018

This is an established pattern in the software world, beautifully explained in the video The World Through APIs by Martin Casado of A16Z. Just look at what happened to marketing software. In 2011, there were only 150 different marketing technology solutions, now there are thousands. Where We’re Headed.

Call Center 59

Call Center Engineering APIs Enterprise 59

AWS Machine Learning

MAY 2, 2023

There are a few limitations of using off-the-shelf pre-trained LLMs: They’re usually trained offline, making the model agnostic to the latest information (for example, a chatbot trained from 2011–2018 has no information about COVID-19). Frequent training impacts speed to market and adds to the overall solution cost.

Engineering 75

Engineering Management APIs Chatbots 75

Natalie Petouhof

MAY 25, 2016

Co-founder and CEO Ben Stagg questioned the effectiveness of tornado warning systems after his father was in Joplin, Missouri in 2011, when tornadoes hit the area and killed nearly 160 people. Market-leading and early adopter organizations must account for how IoT initiatives deliver a customer- centric experience.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45

SmartKarrot

APRIL 13, 2020

This is achieved with the assistance of third-party APIs. Hence, APIs are ubiquitously used for most SaaS businesses. A success rate like this is rarely found in the world, without even spending insane money on marketing. G Suite and Google Analytics are the most powerful business collaboration tools in the market.

SaaS 19

SaaS Engineering APIs Analytics 19

Comm100

NOVEMBER 23, 2020

Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.”

Chatbots 52

Chatbots Enterprise CRM Customer Support 52