Customer Interactions

JULY 7, 2015

The bottom line is – 2011 is a good year! As mature as this industry is, there are a lot of new and exciting things coming up to the market place: from new applications (… I have to see this new “Real-time Impact” thingies) to the hosted SaaS model which is now catching fire. And yes, I’ve been on both side of the table.

SaaS 28

SaaS Contact Center Marketing 28

Contact Center Pipeline

NOVEMBER 20, 2019

Every November since I began writing this column in Contact Center Pipeline in 2011, I’ve written about veterans and veterans’ issues in the customer service profession. As a veteran myself, and a veterans’ advocate, it was something I wanted to do. But for this November issue, I’m doing something different.

Contact Center 145

Contact Center Customer Service Call Center Marketing 145

Beyond Philosophy

MAY 8, 2017

Back in 2011, Boston College performed an interesting study involving everyone’s favorite energy drink, Red Bull, and the behavior it evoked in study participants. In brief, the study asked a number of participants to “drive” a car in a video game and they measured several factors, including speed, power, aggressive behavior and risk-taking.

Customer Experience 353

Customer Experience Advertising Customer emotions Consulting 353

Beyond Philosophy

JULY 23, 2019

User Privacy concerns came to a head in 2011, when the Federal Trade Commission (FTC) accused them of not upholding their privacy policy of sharing private information publicly. Facebook has a series of scandals over the years, going all the way back to 2007. To subscribe to The Intuitive Customer and never miss a podcast, please click here.

Consulting 225

Consulting Consulting Accountability Sales 225

Beyond Philosophy

NOVEMBER 15, 2019

For example, a story ran in The Denver Post several years ago about the opening of another market, Trader Joe’s, which has a low Price Image. That’s also true of Customer Experience actions and marketing actions, too. 1 November 2011. 14 February 2011. ” In other words, opportunities come at some cost.

Construction 301

Construction Consulting Consulting Airlines 301

Inbenta

DECEMBER 21, 2023

Helmed by CEO and co-founder, Janice Diner, Horizn was established in 2011 in Toronto, Canada. As a part of the acquisition, Janice will transition into a new role as Inbenta’s Head of Marketing. The acquisition follows Inbenta’s announcement of its $40M funding in January 2023 led by Tritium Partners.

Self service 52

Self service Chatbots Marketing Customer Experience 52

Answer Dash

OCTOBER 15, 2018

Our team at BrightTALK recently had a chance to interview a number of marketing professionals and get their thoughts and predictions about some of the key trends in B2B marketing. Now more than ever, marketers have a variety of new and traditional options in their toolboxes.

B2B 76

B2B Marketing Customer Experience Benchmark 76

ClearAction

NOVEMBER 13, 2014

Marketing Operations Defined for Wikipedia, Part I Gary Katz. Marketing Operations definition as proposed updated content for Wikipedia, which would include the History of Marketing Operations and Marketing Operations Defined for Wikipedia, Part II. Please comment below to indicate your approval/suggestions.

Marketing 62

Marketing Finance Benchmark Government 62

Beyond Philosophy

NOVEMBER 10, 2014

The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. By comparison, the S&P 500 returned only $93, a 7-percent loss. Why is this?

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

AWS Machine Learning

JUNE 15, 2022

If you want to enhance the heatmap further, you can slice the data to only show reviews prior to 2011. Add one line of code to your custom visualization: # Table is available as variable `df` import altair as alt df = df[df.reviewTime_year < 2011] # Takes first 1000 records of the Dataframe df = df.head(1000). mark_rect().encode(

Engineering 75

Engineering Enterprise Advertising Scripts 75

Avaya

OCTOBER 31, 2016

In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO. If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Now that we’re just shy of 2017 (how time flies!)

Marketing 74

Marketing Technology Big data Entertainment 74

Inbenta

AUGUST 18, 2023

Helmed by CEO and co-founder, Janice Diner, Horizn was established in 2011 in Toronto, Canada. As a part of the acquisition, Janice will transition into a new role as Inbenta’s Head of Marketing. The acquisition follows Inbenta’s announcement of its $40M funding in January 2023 led by Tritium Partners.

Self service 52

Self service Chatbots Marketing Customer Experience 52

Toister Performance Solutions

JUNE 24, 2021

It wasn't until 2011 that In-N-Out opened it's first Texas location. Consumers craving a fast food burger in these markets could easily choose between the two chains. Since Whataburger has a 61 year head start on In-N-Out (1950 vs. 2011), Whataburger would seem to have the advantage here. It's not a perfect metric.

Wait times 103

Wait times Customer Care Metrics Marketing 103

Beyond Philosophy

OCTOBER 6, 2015

Even worse, according to the BBC, a German newspaper reported that they were told by one of their engineers at a part supplier in 2011 that this emissions test was a problem. VW marketed the CleanDiesel car models for Audi A3, Jetta, Beetle, Golf, and Passat models to be better for the environment.

Banking 406

Banking Consulting Consulting Government 406

Beyond Philosophy

JULY 9, 2015

This percentage represented an increase of 10% over the previous three years (45% global average in 2011). RICOH Canada had a vision: to be the most trusted brand with irresistible appeal in their market. To see all the numbers from the survey, click here. Especially, as it turns out, when you consider your female Customers.

Surveys 274

Surveys Customer centricity Marketing Customer Experience 274

Inbenta

AUGUST 11, 2022

The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market. Founded in 2011, Inbenta ( www.inbenta.com ) is a global leader in the Conversational AI space. July 2022). Natural language is the mode of communication that unites all humans.

Chatbots 64

Chatbots Engineering Marketing Technology 64

LiveChat

OCTOBER 19, 2015

For many people cause marketing is a corny sales trick. You might not remember, but back then, in 2011, the company decided to go green. How can anyone be surprised that with such a poor execution of cause marketing, people are fed up with it? This marketing type too often is being used badly. Cause marketing at its best.

Marketing 75

Marketing Advertising Sales Management 75

Beyond Philosophy

SEPTEMBER 6, 2018

Scarcity as a marketing tactic is one that works well with customers. However, it is one that many marketers don’t use to their advantage often enough. Professor of Marketing at Vanderbilt University, Kelly Goldsmith, Ph.D., Consider this Black Friday video taken outside Urban Outfitters in 2011: Scarcity as a Marketing Tactic.

Marketing 53

Marketing Transportation Customer emotions Consulting 53

Help Scout

AUGUST 1, 2018

When we founded Help Scout more than seven years ago, we did so not because there was a lack of good customer service products in the market — there were several — but because there wasn’t one that mirrored our values. But what they do have is a unique passion for an underserved subset of the market. This was our view of the market.

Marketing 40

Marketing Customer centricity Personalization Customer Experience 40

OctopusTech

MARCH 9, 2021

We are as much dedicated to working on projects today as we were back since this company was established in 2011. Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers. With our many years of experience, we ensure that our clients get the results they deserve.

Call Center 62

Call Center Real estate outsourcing Telemarketing 62

ConvergeOne

NOVEMBER 11, 2021

Since 2011, ConvergeOne has received 30 awards from Cisco, which speaks to the enduring strength of our partnership. We truly believe that we are in this transformation together, and we want to stay engaged throughout the life of our customers’ contracts.

Customer Experience 91

Customer Experience Marketing Technology Management 91

Talkdesk

JUNE 19, 2020

Back in 2011, this idea was as disruptive and new to the industry as the industry was new to me, but some years later, here I am, sharing with you the lessons learned on my journey from hackathon to unicorn. A winning team usually has people from all walks of life: design, frontend and backend development, marketing and sales, etc.

APIs 71

APIs Contact Center Call Center Marketing 71

Customer Interactions

JULY 7, 2015

In many marketing organizations, there are lots of data collectors and analysts but little conversion into insightful action. The 2011 UNICA Annual Survey of Marketers revealed that 57% of respondents identified measurement, analysis and learning as the top marketing process bottlenecks.

Marketing 28

Marketing Surveys 28

Customer Interactions

JULY 7, 2015

In many marketing organizations, there are lots of data collectors and analysts but little conversion into insightful action. The 2011 UNICA Annual Survey of Marketers revealed that 57% of respondents identified measurement, analysis and learning as the top marketing process bottlenecks.

Marketing 28

Marketing Surveys 28

LiveChat

JUNE 9, 2017

If you’ve read the previous post on how to get started with email marketing , you will hopefully have a better understanding of this mysterious and overwhelming world. We’ll see what features you should look for , which providers offer them, how to grow your user base, and how to make the most of email marketing with LiveChat.

Marketing 43

Marketing Education Sales Feedback 43

IdeasUnlimited

JANUARY 6, 2021

Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. TravelWifi entered a market hungry for the sort of device that reliably gave you fast access to the internet on multiple devices, no matter where you went.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. TravelWifi entered a market hungry for the sort of device that reliably gave you fast access to the internet on multiple devices, no matter where you went.

Wireless 52

Wireless Technical Support Customer Support Morale 52

CSM Magazine

SEPTEMBER 29, 2022

Since 2011 Infinity has been developing call intelligence technology to optimise marketing campaigns, accelerate sales, improve contact centre operations and deliver slick customer experiences for clients in the automotive, travel, finance, healthcare, property, telecommunications, retail, and technology sectors. About Infinity.

Automotive 52

Automotive Average Handle Time Telecommunications Finance 52

C3Centricity

OCTOBER 26, 2014

However since attachment theory is concerned with how people respond to hurt, separation and threat within relationships, it has less relevance for marketers. One reason for this is that marketers have finally realized that people often buy out of desire and not because of a need alone. appeared first on c3centricity.

Marketing 48

Marketing Advertising Management 48

C3Centricity

OCTOBER 26, 2014

However since attachment theory is concerned with how people respond to hurt, separation and threat within relationships, it has less relevance for marketers. One reason for this is that marketers have finally realized that people often buy out of desire and not because of a need alone. appeared first on c3centricity.

Marketing 48

Marketing Advertising Management 48

C3Centricity

OCTOBER 26, 2014

However since attachment theory is concerned with how people respond to hurt, separation and threat within relationships, it has less relevance for marketers. One reason for this is that marketers have finally realized that people often buy out of desire and not because of a need alone. appeared first on c3centricity.

Marketing 48

Marketing Advertising Management 48

HGS

JULY 5, 2018

By James Waite, HGS Head of Marketing, Europe. How many industries can you name that have been completely reshaped by a market entrant tearing up the rules? After leading the market through the close of that decade, the company steadily declined, due to slow-to-change technology and service. Almost zero in some cases.

Business Process Outsourcing 100

Business Process Outsourcing outsourcing Marketing Technology 100

JivoChat

DECEMBER 26, 2022

Knowing the TikTok trends that are making success in the platform is very important for marketing professionals and digital influencers who want to boost their profile or a brand profile. If you are a marketing professional or want to be a digital influencer, TikTok trends offer great ideas for content, you should enjoy them.

Sales 75

Sales Marketing Personalization 75

AWS Machine Learning

APRIL 6, 2023

To outpace market growth, NXP invests in research and development to extend or create leading market positions, with an emphasis on fast-growing, sizable market segments. Goals and use case The goal of the engagement between NXP and the MLSL team is to predict the overall sales of NXP in various end markets.

Sales 84

Sales Metrics APIs Marketing 84

ProProfs Blog

JUNE 11, 2020

Organizations no longer make decisions only based on the fact that this would be a good market to expand into, or people might like this product, etc. The 2011 movie “Moneyball” documented the introduction of this in Major League Baseball. Even in our day to day life, why has e-commerce gained the stronghold it has in today’s market?

Surveys 97

Surveys Metrics Feedback Marketing 97

Chip Bell

APRIL 9, 2019

It was an Iceland-based airline founded in 2011 that promised a no-frills, super cheap mode of air travel. By focusing on market share and not profitability, their vulnerability got the best of them by being dependent on a highly seasonal business model. The expectations set by a label made me wonder about Wow Airlines.

Airlines 84

Airlines Banking Entertainment Construction 84

24-7 InTouch

MARCH 15, 2023

Since 2011, the gaming industry’s market size has exploded from a respectable $38.62 To truly succeed in the gaming industry, you must proactively nurture gamer loyalty. billion to a staggering $90.13 billion as of 2022. The surging popularity of video games has fueled this meteoric growth.

Customer Experience 52

Customer Experience outsourcing Metrics Surveys 52