NICE inContact
NOVEMBER 27, 2018
An acquisition in 2011 proved to be especially fortuitous for SumTotal. From CXone Omnichannel Routing, ACD/IVR and Reporting, SumTotal has continued to add CXone products to its contact center operation, including CXone Agent for Salesforce®, CXone APIs and CXone Voice as a Service (VaaS). Read more about SumTotal’s results.
Talkdesk
JUNE 19, 2020
Back in 2011, this idea was as disruptive and new to the industry as the industry was new to me, but some years later, here I am, sharing with you the lessons learned on my journey from hackathon to unicorn. Practice makes perfection: Prepare your pitch In 2011, I was invited to fly to San Francisco and formally pitch the idea of Talkdesk.
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NICE inContact
JUNE 20, 2018
In fact, Hoveround, a NICE inContact customer since 2011, was one of the first companies to use CXone Personal Connection, a patented proactive outbound dialer that generates more revenue and fewer hang-ups.
AWS Machine Learning
APRIL 6, 2023
Next, we called the create_dataset function from the Boto3 API to create a dataset with attributes such as Domain, DatasetType, DatasetName, DatasetFrequency, and Schema. The Boto3 API provides the create_auto_predictor function for training an auto prediction model. We next calculated the MAPE for the actual sales values.
Fonolo
MARCH 28, 2018
This is an established pattern in the software world, beautifully explained in the video The World Through APIs by Martin Casado of A16Z. In 2011, there were only 150 different marketing technology solutions, now there are thousands. They list Twilio as one of their examples.). Where We’re Headed.
AWS Machine Learning
MAY 2, 2023
There are a few limitations of using off-the-shelf pre-trained LLMs: They’re usually trained offline, making the model agnostic to the latest information (for example, a chatbot trained from 2011–2018 has no information about COVID-19). They’re mostly trained on general domain corpora, making them less effective on domain-specific tasks.
Natalie Petouhof
MAY 25, 2016
Co-founder and CEO Ben Stagg questioned the effectiveness of tornado warning systems after his father was in Joplin, Missouri in 2011, when tornadoes hit the area and killed nearly 160 people. It was created in 2012 after a brush with tragedy. The disaster gave him the idea of using technology to increase human safety.
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